Cellphone Depot

Seller reviews, items and info

Approved seller with 4.5/5 Stars ratingTrusted on Back Market for 4 years

Based in United States

Overall rating

698 verified reviews

Rating details

  • Battery

    4.4/5

  • Shipping

    4.7/5

  • Lens & Camera

    4.7/5

  • Accessories

    4.4/5

  • Packaging

    4.7/5

  • Overall performance

    4.5/5

  • Appearance

    4.8/5

Reviews

  • Kent J.

    Verified purchase

    Reviewed 9/10/23, United States.

    The phone was in like new condition and though it was unlocked for all carriers, unfortunately not for Spectrum. Since I couldn't activate it, I traded it in for a new later released and not so capable Samsung phone, taking a $10.00 loss + the tax I paid on the S-20 FE. As for performance, I assume it would be fine if I had actually activated it.

    Galaxy S20 FE 5G 128GB - Dark Blue - Unlocked

    Condition

    Excellent

    Purchased

    8/31/23

  • Jeremy L.

    Verified purchase

    Reviewed 2/22/26, United States.

    My phone was supposed to be unlocked but when I attempted to transfer my number to my new device the phone carrier wouldn’t allow it because the phone I purchased still had a remaining balance from the previous owner. This seems like one of the most basic things that should be addressed before reselling a device. Back Market facilitated a return but when I went to purchase the same phone again the price had increased. I requested at 10% discount code and expedited free shipping. Both were denied. I’ve now spent hours going through the process of setting up a new phone, requesting a return, repackaging and documenting the phone for the return, and I still don’t have a new phone.

    iPhone 16e 128GB - Black - Unlocked

    Condition

    Excellent

    Purchased

    2/13/26

  • Shemica G.

    Verified purchase

    Reviewed 1/15/26, United States.

    this iphone is in perfect condition i will be ordering more of apple products from here

    iPhone 14 Pro Max 128GB - Space Black - Unlocked

    Condition

    Fair

    Purchased

    12/30/25

  • Nathan P.

    Verified purchase

    Reviewed 2/14/25, United States.

    Backmarket is awesome. I’ve bought a MacBook from here before and it was great. My Apple Watch showed up in 2 days and is in perfect condition. Would highly recommend buying products from here!!

    Apple Watch Series 8 (2022) GPS + Cellular 45 mm - Aluminium Midnight - Sport band Black

    Condition

    Excellent

    Purchased

    2/11/25

  • Bridget C.

    Verified purchase

    Reviewed 12/29/22, United States.

    Pleasantly surprised! I recently bought from this site and I am pleased with my purchase. I ordered a Samsung galaxy s21 5g in excellent condition and it was exactly what I hoped it would be. It arrived with no scratches works perfectly like a brand new phone I can’t tell it’s been refurbished at all. The best part about it all was the price! I will no longer buy from any other website besides back market. I highly recommend ordering from here.

    Galaxy S21 5G 128GB - Phantom Gray - Unlocked

    Condition

    Excellent

    Purchased

    12/18/22

  • Trillian S.

    Verified purchase

    Reviewed 6/1/23, United States.

    This was my first ever both refurbished AND unlocked phone, I've always bought 2nd cheapest Samsungs and I was tired of them running out of internal space after two years and so I wanted to go bigger than ever before. I picked this phone because it was the exact same one a friend has had and liked for a year. I use this with StraightTalk and it was super easy to get it set up, all I had to do was buy a StraightTalk simcard, pop it in, and register it. One more step than all my previous ST phones. No trouble at all! And it's been working wonderfully for a month. Fantastic pictures, feels absolutely brand new, really good quality all around. I forsee myself having this phone in good working order for years to come and I'm so happy I feel more confident buying unlocked things.

    Galaxy S20 FE 5G 128GB - Cloud Mint - Unlocked

    Condition

    Excellent

    Purchased

    5/6/23

  • Pamela S.

    Verified purchase

    Reviewed 4/20/26, United States.

    Took a bit to transfer information. I think my wifi was too slow?

    iPhone 16e 128GB - Black - Unlocked

    Condition

    Fair

    Purchased

    4/9/26

  • Marta H.

    Verified purchase

    Reviewed 11/30/25, United States.

    everything went smoothly

    iPhone 13 Pro Max 128GB - Sierra Blue - Unlocked

    Condition

    Fair

    Purchased

    11/19/25

  • Bryson K.

    Verified purchase

    Reviewed 2/16/25, United States.

    The phone we got had a screen issue. Barely not working. The screen was infact not genuine when you go to settings of the iphone. Yet I ordered mine as excellent condition. I am so disappointed with backmarket. Never ordering anything from here ever. Considering I shipped it from US to Kenya. The price of the returning it back is even 3/4 the price of the phone. Now I just have to replace the screen locally.

    iPhone 14 Pro Max 128GB - Space Black - Unlocked

    Condition

    Excellent

    Purchased

    1/27/25

  • Joseph H.

    Verified purchase

    Reviewed 3/6/26, United States.

    I love it, from ordering to delivery! Great buy and great service! Thank you

    iPhone 16e 128GB - Black - Unlocked

    Condition

    Fair

    Purchased

    2/18/26

7 products