CertifiedDirect

Seller reviews, items and info

Approved seller with 4.4/5 Stars ratingTrusted on Back Market for 5 years

Based in United States

Overall rating

7,759 verified reviews

Rating details

  • Accessories

    4.3/5

  • Appearance

    4.4/5

  • Battery

    4.3/5

  • Lens & Camera

    4.6/5

  • Overall performance

    4.4/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Shannon B.

    Verified purchase

    Reviewed 4/20/25, United States.

    My phone had no visible signs of wear and everything works great. Battery health is 91%, and even at that level the battery vastly outperforms my old iPhone X. The phone was rated Very Good; I don’t know how it could have been any better. The purchasing process was easy and the phone was clear and unlocked. Highly recommended.

    iPhone 15 Pro 256GB - Blue Titanium - Unlocked

    Condition

    Excellent

    Purchased

    4/5/25

  • Sean H.

    Verified purchase

    Reviewed 4/20/25, United States.

    This was my first time using BackMarket and the experience was pretty good. Refurbisher was Certified Direct, the phone received was in great condition, battery at 88% which I expected for a two year old phone. My only grapes are shipping took a little longer than expected and the phone just needed a liitle more through of a cleaning. Overall great first experience, would use BackMarket again!

    iPhone 14 Pro 128GB - Deep Purple - Unlocked

    Condition

    Good

    Purchased

    4/9/25

  • Kimberly M.

    Verified purchase

    Reviewed 4/17/25, United States.

    This phone is great. Better than I expected. This was a good condition phone but it was actually better than the excellent condition phone I also bought. Battery was 93 so that was way better than I expected too. Happy with this purchase, just not really happy with the other.

    iPhone 14 128GB - Midnight - Unlocked

    Condition

    Good

    Purchased

    4/4/25

  • Rebecca M.

    Verified purchase

    Reviewed 4/10/25, United States.

    The phone works great. It was in great condition when we got it. It was fast shipping. Great customer service. I love back market. They always have what I need. Their website is easy to use. The trade-ins are great.

    iPhone 14 128GB - Red - Unlocked

    Condition

    Good

    Purchased

    3/10/25

  • Sarah H.

    Verified purchase

    Reviewed 4/8/25, United States.

    Happy customer! The phone came in perfect condition; it looks brand new and works like a dream. The color is stunning. Shipping was super fast—I was shocked at how quick it showed up. 10/10 would buy again. 5 stars easy!

    iPhone 16 Plus 128GB - Ultramarine - Unlocked

    Condition

    Premium

    Purchased

    3/28/25

  • Hannah W.

    Verified purchase

    Reviewed 4/3/25, United States.

    I am very please with my choice. I chose the premium option and it is superb! It was easy to switch over everything from an old iPhone. Everything works perfect! You’ve earned yourself a customer for life!

    iPhone 15 Pro 256GB - Natural Titanium - Unlocked

    Condition

    Premium

    Purchased

    3/15/25

  • Russell S.

    Verified purchase

    Reviewed 3/30/25, United States.

    This is my third iPhone purchased from Back Market and I could not be more satisfied - both with the products and with the outstanding service and followup from Back Market. The whole process from navigating the website and selecting my item to the purchase and receipt have been outstanding all three times. Please keep up the fine work. I'll be back for another upgrade for myself and my wife.

    iPhone 14 128GB - Red - Unlocked

    Condition

    Good

    Purchased

    3/16/25

  • Elias W.

    Verified purchase

    Reviewed 3/24/25, United States.

    The phone came as expected and in perfect condition. Battery life was better than advertised and the phone was in almost perfect condition. So happy I went with the “used” phone route rather than paying over a G for an iPhone.

    iPhone 14 Pro Max 256GB - Deep Purple - Unlocked

    Condition

    Good

    Purchased

    3/8/25

  • Deborah M.

    Verified purchase

    Reviewed 3/23/25, United States.

    I was very hesitant buying on line but so far the phone is working fine and everything is as they said. Back Market sent emails for each step of the process. My only concern was I did not get as much for my trade-.in as initially stated. Other reviews had said the same thing.

    iPhone 14 128GB - Midnight - Unlocked

    Condition

    Excellent

    Purchased

    3/9/25

  • Alice R.

    Verified purchase

    Reviewed 3/21/25, United States.

    After reading the reviews, I was worried about what kind of issues my phone might have. I choose "good" quality and was very happy with the phone I received. Aside from a couple of tiny blemishes on the housing, it's in perfect condition.

    iPhone 14 128GB - Red - Unlocked

    Condition

    Good

    Purchased

    3/3/25

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