CertifiedDirect

Seller reviews, items and info

Approved seller with 4.4/5 Stars ratingTrusted on Back Market for 5 years

Based in United States

Overall rating

7,760 verified reviews

Rating details

  • Accessories

    4.3/5

  • Appearance

    4.4/5

  • Battery

    4.3/5

  • Lens & Camera

    4.6/5

  • Overall performance

    4.4/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Tom D.

    Verified purchase

    Reviewed 10/13/25, United States.

    Well, it would have been nice if you included instructions on how to set it up, or at least direct me to your website where I could fine step by step instructions. I didn't know that I had to disconnect my apple watch from my old phone to be able to join it to my new phone, so I erased the old phone, and then was stuck!

    iPhone 16 Pro 128GB - Black Titanium - Unlocked

    Condition

    Good

    Purchased

    9/24/25

  • Wesly A.

    Verified purchase

    Reviewed 10/9/25, United States.

    Was goo

    iPhone 13 Pro Max 128GB - Sierra Blue - Unlocked

    Condition

    Excellent

    Purchased

    10/5/25

  • Cesar G.

    Verified purchase

    Reviewed 9/21/25, United States.

    Excelent product

    iPhone 12 Pro 128GB - Graphite - Unlocked

    Condition

    Fair

    Purchased

    9/4/25

  • Chad Y.

    Verified purchase

    Reviewed 7/9/25, United States.

    I received my new to me phone in GREAT condition. Screen and camera are perfect, minor imperfections in some places but you have to really look for it. Operates as if it came straight off of the assembly line.

    Galaxy Z Flip6 512GB - Green - Unlocked

    Condition

    Fair

    Purchased

    6/17/25

  • Glen H.

    Verified purchase

    Reviewed 6/30/25, United States.

    I bought this for my wife. Her iPhone 12 battery was getting weak and she wanted better zoom on the camera. This 14 Pro is perfect for her. Battery is great, and it takes wonderful pictures. Thank you!

    iPhone 14 Pro 256GB - Deep Purple - Unlocked

    Condition

    Excellent

    Purchased

    6/15/25

  • Nafi N.

    Verified purchase

    Reviewed 6/23/25, United States.

    The phone is in great condition, but I was disappointed with the battery. It’s at 89% and drains rather quickly, even though I’m not a heavy user. I’ve seen cheaper pristine-quality iphone 15 pros on Swappa with 89–92% battery, but I chose to pay extra for the premium from Back Market expecting something closer to 100%, so that was disappointing.

    iPhone 15 Pro 128GB - White Titanium - Unlocked

    Condition

    Premium

    Purchased

    6/7/25

  • Chris Y.

    Verified purchase

    Reviewed 6/22/25, United States.

    The experience was pretty painless! The delivery was on time and there was no executive packaging, just the essentials. The phone is in great condition and the battery life was pretty good (a huge upgrade from my old phone). The emails from Backmarket throughout were helpful and made this process easier for sure. They offered a warranty and resources to help get service transferred over to my new phone, which was a nice touch and it saved me a few Google searches. I got a new phone for a fraction of the price and I couldn’t ask for much more than that!!

    iPhone 14 128GB - Purple - Unlocked

    Condition

    Good

    Purchased

    6/9/25

  • Hema S.

    Verified purchase

    Reviewed 5/8/25, United States.

    The iPhone we ordered was exactly as described. There were a lot of options to choose from as in colors and storage. It came boxed and packed nicely. The condition was precisely as detailed in the description. We've purchased iPads, laptops, and iPhones from Back Market and every time it has been great. We've also sold an iPad on Back Market and it was a great experience as well.

    iPhone 15 128GB - Black - Unlocked

    Condition

    Excellent

    Purchased

    4/4/25

  • Christopher R.

    Verified purchase

    Reviewed 5/6/25, United States.

    Wow brand new phone perfect working condition !!! The camera is super fire and clear I’m so glad I bought this phone don’t second guess it’s totally worth it, came with charger and screen protector super happy with my purchase

    iPhone 16 Plus 128GB - Ultramarine - Unlocked

    Condition

    Excellent

    Purchased

    3/28/25

  • Shannon B.

    Verified purchase

    Reviewed 4/20/25, United States.

    My phone had no visible signs of wear and everything works great. Battery health is 91%, and even at that level the battery vastly outperforms my old iPhone X. The phone was rated Very Good; I don’t know how it could have been any better. The purchasing process was easy and the phone was clear and unlocked. Highly recommended.

    iPhone 15 Pro 256GB - Blue Titanium - Unlocked

    Condition

    Excellent

    Purchased

    4/5/25

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