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Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for 6 years

Based in United States

Overall rating

3,175 verified reviews

Rating details

  • Accessories

    4.4/5

  • Appearance

    4.4/5

  • Battery

    4.3/5

  • Lens & Camera

    4.5/5

  • Overall performance

    4.2/5

  • Packaging

    4.5/5

  • Shipping

    4.6/5

Reviews

  • Kate S.

    Verified purchase

    Reviewed 1/4/26, United States.

    It’s been great.

    Condition

    Good

    Purchased

    12/25/25

  • Amber C.

    Verified purchase

    Reviewed 1/2/26, United States.

    It’s for school, so far so good, the real test will be when school goes back from Christmas break.

    Condition

    Excellent

    Purchased

    12/18/25

  • Kacee B.

    Verified purchase

    Reviewed 11/17/25, United States.

    The 2 star review is for the device. The services provided by Back Market is definitely 5 stars, so my feedback is about the chromebook itself. The Chromebook took some time to arrive. Upon arrival, it was only charged at 17%, so I plugged it in to charge fully in order to set up the chromebook. It took a few hours for it to get fully charged. However, upon booting up, it takes a LONG time to boot up. It keeps hanging take a long time to respond to any clicking command (left click and then it sits for a LONG time). I couldn't go past the wifi set up section because it was hanging so badly. It was very frustrating and there was no way I can rely on that esp if I plan to use the Chromebook for simple Internet surfing.... This was very disappointing considering the condition was "excellent". I am happy Back Market has the 30 day period for returns. The returning process was easy and straight forward, no hassling at all, so I appreciate that about Back Market. As for the item, it was not a good experience, which is too bad because I had ordered a phone from Back Market in the past and it was a good purchase and experience.

    Condition

    Excellent

    Purchased

    11/1/25

  • Angela S.

    Verified purchase

    Reviewed 9/21/25, United States.

    There is a thin blue line that is embedded on the screen. Other than that, it was in excellent condition

    Condition

    Excellent

    Purchased

    9/6/25

  • Shawn O.

    Verified purchase

    Reviewed 7/6/25, United States.

    Works seamlessly. Battery is a little worn and loses charge a bit quicker than I expected. Body did not have any noticeable damage though. Would recommend

    Condition

    Good

    Purchased

    6/24/25

  • Dustin P.

    Verified purchase

    Reviewed 6/17/25, United States.

    A pretty poor experience. Two chrome books - neither charger works, takes extended time to resolve through a weeks worth of slow moving messages with a credit. After obtaining proper chargers from another website, one works great, the other glitches out consistently, keys stick, it's not usable. They just say to return it for a credit. I think it's probably best to just order elsewhere.

    Condition

    Good

    Purchased

    5/19/25

  • Tatiana H.

    Verified purchase

    Reviewed 3/31/25, United States.

    Works great! Arrived on time and for the price you just can’t beat that. This is my second item I’ve ordered from back market and I couldn’t be happier with my purchase!

    Condition

    Excellent

    Purchased

    3/12/25

  • Portia K.

    Verified purchase

    Reviewed 2/2/25, United States.

    Bought as a gift to my brother, he says it works fantastic and it was also delivered early - thank you!

    Condition

    Good

    Purchased

    1/21/25

  • Nia W.

    Verified purchase

    Reviewed 1/4/25, United States.

    The real deal. Only really scratches on the bump stickers underneath the laptop. Seems to be a new battery. Love my new laptop and i can’t wait to get to work.

    Condition

    Excellent

    Purchased

    1/2/25

  • Giorgi Z.

    Verified purchase

    Reviewed 9/16/24, United States.

    it is in a perfect condition, almost no scratches and it works perfect, keyboard is clean, good display, battery lasts more than 5 hours and works well, thank you!

    Condition

    Good

    Purchased

    9/12/24

9 products