UPGRADE SOLUTION

Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for 7 years

Based in United States

Overall rating

3,128 verified reviews

Rating details

  • Accessories

    4.3/5

  • Appearance

    4.5/5

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Overall performance

    4.3/5

  • Packaging

    4.5/5

  • Shipping

    4.6/5

Reviews

  • Doc D.

    Verified purchase

    Reviewed 11/5/23, United States.

    Very happy, the phone looked and operated like it was brand new. Transferred all my data from the old phone to the new Black Market phone with no problem. Shipping was fast. I don't expect any, but so far I have no complaints with Black Market...

    Galaxy S8 64GB - Black - Unlocked

    Condition

    Excellent

    Purchased

    10/20/23

  • S W.

    Verified purchase

    Reviewed 12/22/25, United States.

    1 star simply because it didnt work. Am in the process of returning for a refund and or (ideally) a working iphone 7! The process of getting help for the return was smooth and appreciate BM's customer service so far. Thanks!

    iPhone 7 32GB - Black - Unlocked

    Condition

    Good

    Purchased

    12/8/25

  • Susan D.

    Verified purchase

    Reviewed 8/25/25, United States.

    Great experience. Phone in stated condition (Excellent) with impressive battery health and pristine cosmetic condition. So far, it's a 5-star purchase.

    iPhone 13 128GB - Midnight - Locked AT&T

    Condition

    Excellent

    Purchased

    8/16/25

  • Jaria H.

    Verified purchase

    Reviewed 8/18/25, United States.

    The phone is awesome. Easy to use. The website and app was easy navigate. I recommend the phone and app for anyone.

    Galaxy S20 FE 5G 128GB - Dark Blue - Unlocked

    Condition

    Excellent

    Purchased

    8/4/25

  • Bronco L.

    Verified purchase

    Reviewed 7/13/25, United States.

    I ordered a space grey iPhone 6s in perfect consumption and the screen had several scratches and the back and scratches and sun discoloration and the phone rattles when shaken. All I got in return was 5 dollars

    iPhone 6s 32GB - Space Gray - Unlocked

    Condition

    Excellent

    Purchased

    6/30/25

  • William K.

    Verified purchase

    Reviewed 11/24/24, United States.

    Everything went pretty well and I have no complaints. Everything up front, costs, condition, shipping and such. No surprises, just the way it should be,

    iPhone 7 Plus 128GB - Black - Unlocked

    Condition

    Good

    Purchased

    11/8/24

  • Yvonne S.

    Verified purchase

    Reviewed 12/7/23, United States.

    I'm happy that I found BackMarket. I was pleased with the condition of the IPhone (accurately described as excellent). The purchase was quick and easy. When we decided to return the phone, the procedure was a little confusing, but we figured it out. I would absolutely do business with BackMarket again and will recommend it to friends.

    iPhone 7 128GB - Black - Unlocked

    Condition

    Excellent

    Purchased

    12/2/23

  • Craig C.

    Verified purchase

    Reviewed 11/19/23, United States.

    BackMarket has been consistently valuable for all of my purchases with them. The Pixel 3a XL I purchased works as good as new! For $153, I will NEVER buy a new phone down the road! Why would I do that when I can buy an Excellent conditioned phone for 1/3 of the regular price?!!! Also, customer service with BackMarket has been superb! Thanks, Craig

    Google Pixel 3a XL 64GB - Black - Unlocked

    Condition

    Excellent

    Purchased

    11/7/23

  • T J.

    Verified purchase

    Reviewed 4/26/26, United States.

    As we speak, no issues with the device. Thank you!

    iPhone 6s 16GB - Gold - Unlocked

    Condition

    Fair

    Purchased

    4/16/26

  • Bobby W.

    Verified purchase

    Reviewed 4/22/26, United States.

    Had to return for repair.but I have purchased several iphones and several Samsung in the past.I'm very satisfied with your phones,service,ect

    iPhone 6s 32GB - Space Gray - Unlocked

    Condition

    Fair

    Purchased

    4/4/26

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