Customer reviews for Alienware

4.3/5

Average of 742 reviews from the past 6 months.

4-5 stars
78%
3-4 stars
10%
2-3 stars
8%
1-2 stars
4%
This is exactly the laptop I was looking for. It isn't too big and heavy, and it isn't a tablet. I use it for home mostly, but sometimes I bring work home. It has a Word and Excel built in, and that's all I really need. The laptop arrived lightning fast - just a couple of days. If this is ref...

Value for money

Overall performance

Appearance

Packaging and cleanliness

Shipping

 

I was a little skeptical about ordering a refurbished laptop, but I have to say I love it come in a nice package and nothing wrong with it. For what I needed the laptop for it’s perfect and saved me a lot of money.

Value for money

Overall performance

Appearance

Packaging and cleanliness

Shipping

 

I wouldn’t know this was refurbished if it didn’t say. It boots up in less than a minute. Keys work great, no sticking or loose keys. I wish the laptop itself wasn’t as heavy but that’s about the product, not the purchase

Value for money

Overall performance

Appearance

Packaging and cleanliness

Shipping

 

Excellent quality all around from functionality to appearance! I was worried about the functionality of a refurbished laptop but so far it’s awesome. Granted this is only day one. I love that it came with a warranty. Shipping was fast and well packaged.

Value for money

Overall performance

Appearance

Packaging and cleanliness

Shipping

 

The laptop itself still pretty much looks brand new. Very small, consequential scratches on the shell of the laptop, if there are any at all. I did have to change the battery, though, which I found to be kind of disappointing to have to do for a refurbished laptop, but maybe that's me setting my exp...

Value for money

Overall performance

Appearance

Packaging and cleanliness

Shipping

 

Quality seems to be good. It is used and refurbished, but that does not affect the operation of the computer. I had an issue with damage in transit. They stepped right in and corrected the issue within a day. I would buy again.

Value for money

Overall performance

Appearance

Packaging and cleanliness

Shipping

 

I wouldn't say my product is in "excellent" condition. The hinge is pretty loose and it looks like it's been chewed up by some zippers on the corner, also the thing wasn't cleaned at all so I had to wipe it down, had some gunk on it on the top and keyboard. I wouldn't trust this refurbishers "excell...

Value for money

Overall performance

Appearance

Packaging and cleanliness

Shipping

 

I had to get a home computer if I wanted to work remotely for my current employer. I really didn’t have the money to buy a new computer and since it was for work, I didn’t want to spend more than I had too. I found Backmarket by accident and was a little reluctant buying “refurbished” but for the pr...

Value for money

Overall performance

Appearance

Packaging and cleanliness

Shipping

 

This laptop is a good value buy for its performance, and even after purchasing the additional +1 year warranty the final price was almost $100 less than purchasing the same model/spec machine refurbished through Amazon which would have only come with a 90-day warranty. I normally play my games throu...

Value for money

Overall performance

Appearance

Packaging and cleanliness

Shipping

 

I was very hesitant ordering reconditioned, but, glad I did. My computer turned out to be GREAT!! Have only had for a couple of weeks, so far, more than I ever expected. The only problem, did Not hook up with HDMI had to use VGA cable. After purchasing a VGA cable it has been just Great!! Will...

Value for money

Overall performance

Appearance

Packaging and cleanliness

Shipping