Our mission is to restore trust and desire for refurbished devices.
This is a refurbished device
Like-new devices. Second-hand prices.
On Back Market, every device has been checked and restored by experts.
Nervous? No surprises, no problems.
Back Market has created a transparent grading system that takes into account both the cosmetic appearance and technical condition of every device. Every device is guaranteed to be 100% functional on our site—so ”technical condition” refers to the durability one can expect from a product given its refurbisher’s operations/processes and historical quality data). Everything is fully transparent so you can choose from three conditions based on your needs.
Back Label, our quality program
Every seller goes through a screening process before joining Back Market
To obtain the Back Label and sell on our platform, each new seller answers a rigorous questionnaire on their operations and quality procedures...and are asked to give proof that they're doing what they say
On average, only 1 out of 3 sellers that want to join Back Market get approved.
We monitor each seller's performance. In real time.
To start with, we ask our hundreds of thousands of customers to give us detailed feedback.
In addition, our own in-house experts do anonymous orders every week to personally verify the quality of our sellers' products.
If a seller's quality score goes down they are immediately placed into probation and our own customer service kicks in to take charge.
Every product you see on our platform has been carefully selected by our algorithm
It goes through all the available inventory to find the best value offer in terms of quality and price for each SKU, based on each seller's quality score.
We have an excellent multi-tiered quality and customer care team waiting on the wings
They closely monitor customer complaints, and intervene to resolve disputes, when necessary.
And on top of all this
You also get the things we consider the obvious:
- 30-day money-back guarantee
- 12 months minimum warranty
- Free Shipping
- Several payment methods
But who are we ?
Rebels with a cause
Spurred into action by the megatons of e-waste (electronic waste) we produce each year thanks to our collective obsession with new tech, Back Market is challenging people to rethink their tech consumption.
Lighthearted activists
Just because we're passionate about what we believe in doesn't mean we have to be Debbie-downers. We remind people to care while also caring about inclusiveness and the shared humanity that binds us all together. So, yes, dumb jokes and lots of sincerity.
300+ faces
Our team continues to grow. We now have a little more than 600 sets of eyeballs, hands and feet working at the service of our mission. Which is what again? Giving refurbished a good name.
We've come full-circle. We hope we can make it easier for more folks to make that first step to the greater good. Reuse! Reduce! And as a last resort, Recycle!
