Oh, hello! We’re Back Market

Our mission is to build trust and desire for renewed devices.

Not exactly “new” or “used”

This is a renewed device

Lived a previous life
Checked by an expert
Up to 70% less expensive than brand new

Like-new devices. Secondhand prices.

On Back Market, every device has been checked and restored by experts.

No surprises. No problems.

Back Market has created a transparent grading system that takes into account both the appearance and technical condition of our renewed devices. "Technical condition" refers to the durability one can expect from an item given its refurbisher’s operations and historical quality data. Every device is guaranteed to be 100% functional regardless of its grade: Fair, Good, or Excellent.

Appearance: Fair

Screen: May have micro-scratches which could be slightly noticeable when the screen is turned on Body: Has visible scratches and/or dents

Technical condition: Fair

Good. Durability scores are average, and still correspond with the quality levels required by our Quality Charter.

Top-notch quality at the fairest prices

Back Label, our quality program

Every seller goes through a screening process before joining Back Market

To obtain the Back Label and sell on our platform, each new refurbisher answers a rigorous questionnaire on their operations and quality procedures and are asked to give proof that they're doing what they say.

On average, only 1 out of 3 sellers who want to join Back Market get approved.

We monitor each refurbisher's performance. In real time.

To start with, we ask our hundreds of thousands of customers to give us detailed feedback.

In addition, our own in-house experts do anonymous orders every week to personally verify the quality of our refurbishers' items.

If a refurbisher's quality score goes down they are immediately placed on probation and our own customer service kicks in to take charge.

Every item on our site has been carefully selected

Our algorithm goes through all the available inventory to find the best value offer in terms of quality and price for each SKU, based on each refurbisher's quality score.

Our Customer Care team always has your back

They closely monitor customer complaints, and intervene to resolve disputes when necessary.

And on top of all this, you also get...

The perks we consider obvious:

  • 30 days to change your mind
  • 1-year warranty
  • Free standard shipping
  • Several payment methods
    VisaMastercardDiscoverAmerican ExpressPayPalAffirm

But who are we ?

Rebels with a cause

Spurred into action by the megatons of e-waste (electronic waste) we produce each year thanks to our collective obsession with new tech, Back Market is challenging people to rethink their tech consumption.

Lighthearted activists

Just because we're passionate about what we believe in doesn't mean we have to be Debbie Downers. We remind people to care while also caring about inclusiveness and the shared humanity that binds us all together. So, yes, dumb jokes and lots of sincerity.

600+ faces

Our team continues to grow. We now have more than 600 sets of eyeballs, hands, and feet working in the service of our mission.

We hope we can make it easier for more folks to take that first step for the greater good. Reuse! Reduce! And as a last resort, Recycle!

Screw new.