Back Market Accessibility Statement

Every human who wants or needs to have access to tech should have access. But we live on an imperfect planet, and access is often barred because of cost or the simple fact that the human experience wasn’t considered.

At Back Market, we’re deeply committed to ensuring that equal access and opportunity is the standard for all of our platforms. At a baseline, this means complying with requirements such as:

• Web Content Accessibility Guidelines (WCAG) 2.2

• Level A and AA

• Americans with Disabilities Act (ADA)

But there’s always more that can be done, which is why we’ve partnered with Level Access, a program led by a diverse team of accessibility experts and users of assistive technologies. Level Access evaluates our digital platforms through different audits.

Through Level Access, we also provide a free assistive CX technology application that has tools you can use, including:

• Hands-free mouse

• Voice commands

• Visual click assist

• On-screen keyboard

• Text-to-speech

Accessibility is an ongoing effort at Back Market since 2022. By the end of 2024 we increased our resources:

• Formed an a11y program

• Ensured a11y in our SDLC (Software Development Life Cycle)

• Web and mobile audits with our partner Level Access.

• Solved Critical issues

• Set automation tests

Our next steps:

• Keep monitoring and continuing to solve top severity issues

• Set up mandatory trainings for Back Makers

If you experience any issues or have any feedback on how to improve accessibility, please reach out to us at accessibility@backmarket.com.