I am Thoroughly pleased with my refurbished Segway!! I had a wonderful experience with the backmarket app from the beginning. For starters, the price was very desirable, the description was honest and easy to interpret, leaving me confident in my order. Following the wonderful experience of shopping, after placing my order I received an email stating I would be receiving my scooter 7-10 days from the date I had placed my order. When I’m fact I received my scooter in 1/2 that time! The assembly was very simple and the directions were very easy to read. The battery was already 3/4 of the way charge md, so I had my scooter on the road in no time at all!! I did have one question regarding the headlight. I text the support number & the staff responded to me quickly and answered all my questions. They even followed up with me the following day! With gas prices as high as they are, I ride my scooter for all my errands within the city. I will absolutely be a life long customer of back market!!