Delivery was on time. Customer service was quick to respond. But the purchase has not been without its challenges.
First, my computer couldn't recognize the phone when connected via the charging cable. They were quick to send me a replacement phone, but that didn't solve the problem. The problem turned out to be a defective charging cable. I suppose I could have had them send me a replacement cable next, but I chose to get one from Walmart. But the seller, Omnipoint Mobility Solutions, was kind enough to do a partial refund (at my request) in the amount of what I spent for the Walmart cable.
Then, perhaps coincidentally, I found that my computer still has trouble with actually transferring files from the phone to my computer, but I recently determined that this is unique to my computer. The transferring of files works fine on other computers including one with the exact same OS, Windows 7 Professional.
Now, the battery already seems to be going bad after only having the phone for 3 weeks. I asked the seller/customer service agent if the warranty covered getting a new battery. At first, he didn't answer the question and instead suggested I return the phone for a refund. I took that to imply that the warranty did not cover getting a new battery; but, upon asking again, he did say, "If you send the phone to me for a warranty issue we will attempt to solve the issue, and if we can't we'll send you a replacement."
But even if I had to pay for a new battery (which I believe to be at least $70, if done professionally), I believe I'm still getting a good deal on this phone, as it and other phones of similar class seem to cost about $300-500 (refurbished) elsewhere. Though, replacing the battery through anyone other than the seller would void the warranty.
And, finally, if you don't sync your phone to a Google account, the phone will keep reminding you every 15min with a silent yet visual notification, which bothered the hell out of me because, although silent, the visual aspect of the notification is still distracting and annoying, because I have to check to make sure it's not a text message. I never brought this up to the seller. And if there's another way to make the notification stop, I couldn't find it.