I was pretty upset. I was going to be traveling soon with my elderly mother and needed another phone with additional storage. I bought one here and when I tried to transfer things, it would not work. I took to Verizon and they told me the phone was SIM card locked because it had an outstanding balance on it. I had to return and buy another elsewhere. Then they deducted $10 for the charger, that I paid for separately. Don't bother, too much trouble and I feel they are just trying to make money off of me.