iPhone X 256GB - Space Gray - Locked T-Mobile

So far so g

I phone came as advertised. Extremely happy definitely will buy from again.

Glitches out sometimes but not bad but is kinda slow

Amazing qua

The first thing to go wrong with this phone was the delivery. I was not notified that I would need to sign for the delivery, and no one was home. I would have had it delivered to my work address had I known. Three days into using the phone it started to spontaneously shut down as if the battery was dead, but it still had adequate battery life. I would have to plug the phone in and let it charge for a couple minutes, then turn it back on. The battery would be at 52% or so. I reached out to customer service and they told me I can send the phone back for repair, replacement, or refund. I asked if they can send the replacement before I send the defective phone I have only had for a week back, and was told they cannot do that. I sent the phone for r.,r., or r., a week ago and have heard nothing from BackMarket on the status, although the tracking info shows it arrived 2 days ago, and the customer service rep told me they would come to a resolution by day 3 of it arriving. I am without a phone until this is resolved. I don’t even have a phone with which to call customer care. I messaged in the original thread where I made the complaint, and it says my agent is unavailable. This is very d...

It never came in and ive been talking to the support and they were no help at all.