Terrible. Fraudulent company. Ordered a laptop in "excellent condition" -- ran battery test, at half capacity. Was assured they would take care of me, made sure before sending in laptop for a battery replacement that I would get it back. I waited an entire month, after Daniel said it would only take 5 days. Then I get a partial refund sans the service fee, saying they can't put a battery in the laptop, when they in fact, can! But they don't want to take the monetary loss! Now I'm without a laptop for work and inconveniently traveling, where I would be paying a lot extra in tax, all because of BackMarket and BuyRefurbished (the seller). They ignore the fact that they stole my money. And an entire month of my time and lost productivity. They have done nothing to offer to help other than give me a measly 5% discount which is completely negated by a 10% tax that I would now have to pay. WTF. I'm filing all the complaints against this awful company.