I had an awesome experience buying my phone everything went smoothly. actually , I had purchased two phones one for me and my wife. we both got the Samsung Galaxy 21FE one black one purple. i believe we got good condition and they were excellent. i would highly recommend buying a phone or anything from backmarket. the only reason i'm giving only four stars. i wish since I bought 2 phones and was planning on getting visible plans. I would have had a promo for both plans instead of just one that would have been a lot cooler

I love my new Samsung S21 FE phone, even though it's hard to find a case and screen protector for it in stores it works perfectly and it has not a scratch or dent on it. I will definitely buy from back market again in the future & my fiancé is going to buy from them too. Thanks a bunch!

Very happy with the phone but there was no WiFi Calling prompt. Have family plan with Verizon and all other phones on the plan the prompt is there. Contacted Verizon numerous times and did not get resolved, they seemed perplexed. Contacted Samsung tech, again not resolved. Is there anything that you know could resolve this issue, would appreciate it.

Arrived in the time stated at purchase. It came in a plain white box with a USB-c charger and a tool to open the SIM tray. The phone is in perfect condition. Couldn't be happier with that. I was a little bit worried at unpacking and powering up as I kept having issues with the samsung UI a couple Google searches later I am up running with a cool and super functional device. Remember it will be factory reset so you have to get your app store shopping on. All said and done, great experience and Black Market has a beliver in me!

Phone is in excellent condition. No known issues thus far. Happy with charging/data transfer and ease of connecting to my network. Would highly recommend purchasing from Back Market to family and friends.

2nd time I've bought a phone from back market. I bought them for my sons. My oldest still has and uses his iphone and it has been problem free. My youngest wanted a phone like mine (galaxy s20) and he got a 21 from back market. It's time to replace my phone and though I usually buy new, I'm seriously considering backmarket.com because the experience and quality has been awesome.