Trading in my beat-up S21Ultra with damaged screen for this excellent condition replacement enabled me to, in turn, take advantage of trade-in promotion at Samsung Store. My old phone was worthless for trade-in otherwise. The refurbisher who purchased my trade-in tried to claim that it didn't take a charge... but with my photos in hand, the Backmarket staff swiftly dealt with that. Be sure to take photos of live phone, and of each stage of packaging, so that Backmarket is able to support you in case of dispute. Great customer service!

the whole experience was seamless and great! couldn't have asked for a better experience. I purchased S21 Ultra 256gb Unlocked. while I was hesitant about buying a refurbished device, then my device showed up and all the hesitance went right away! will purchase from again !

There was a scratch on the back by the camera, I give the quality of this refurbished device 4.5/5 stars. Everything else 💪 appears to be in good working order. This is a great phone for the price. The ultra that is. 12gb ram...super fast 🏃‍♂️

Love the phone, and the seller is A+++!! Thank you so much Note: phone is refurbished, and won't seem to connect to 5G. Not sure if that was the previous issue, but 4GLTE is just as good. Love this phone!

Buying my new phone was easily a 5/5, but honestly, trading in your phone to this company was a 1/5. I will explain why below. I was trading in my Galaxy Note 20, and yes it did not look the best, but I was HONEST. I selected the options that said it had wear and tear, and selected the option for the screen that said something about "having dead pixels" because it had a VERY TINY area with a dead pixel on it. The original offer was $141, but upon the refurbisher receiving the phone, I was told that it "didn't match the description" and "had a dot on the screen." They counter offered me a whole ONE DOLLAR. It was honestly insulting that you can tell the truth, be told you were wrong, then get that little of an offer. I'd recommend these guys for buying a phone a million times over, but save yourself some time and sell your old phone yourself.

Hello, the Samsung S21 Ultra 128 GB phone arrived within a few days. I was a little disappointed in some screen blemishes, but for the most part the phone and camera work just fine! However, I am extremely disappointed in the trade-in payment I received that was about $20.00 less than promised. I returned a Pixel 6A phone in perfect condition, with a screen protector, and it included the original Pixel phone box and charging cord. Who does that? Probably no one keeps the packaging the phone comes with. I have to hope my next purchase of a Samsung S22 Ultra 512 GB and a trade-in of another Pixel 6A phone in the same condition and in the original box. Thanks, GB