Shipping was very quick and arrived early than expected. The outward appearance is in excellent condition and looks brand new. Performance at first was pretty good but it improved as I updated drivers. My only "bad" is the charging cord doesn't power the laptop if I'm using it, but that's minor. I did not contact the seller as it was an easy thing to fix on my end. All in all, I'm happy with this purchase.

still have this computer no issues. runs cyberpunk without sacrificing of frames and speed, emulating games well, and hadn't had any dips on any new games. recommend getting more memory for the laptop.

My grandson LOVED his new laptop from Santa. So glad those elves are awesome at refurbishing. And shipping was super fast from the north pole :-) Thanks Back Market!!!

My package tooks 1 day more to arrive, and the box was open, the laptop is ok, for the price it is worth it I’m glad with my purchase, the laptop looks brand new and the headphones and mouse, i didn’t unexpected them and arrived them included. I’d like to buy more but i don’t have more money haha

everything still works to this day as I am typing from this laptop. The only issues are that the plastic in the corner of where it hides the hinge for the screen is loose but still intact and that when I use my laptop in a new wifi and return to the old wifi i have to restart the laptop so it can connect the wifi

Both type-C ports stopped working with video after 11 months. A 2nd monitor connected to a type-C/thunderbolt port showed "no signal" error on screen. Port provided power, but not video signal. I returner laptop to seller for repair. They returned it to me with a video of them testing it (showing it working). However, the C ports still did not work for me, even with 4 different new thunderbolt 3 cables. Seller said no to my second request for repair.

Absolutely love Backmarket! I have purchased several electronics from them and recommended them to everyone.

really happy with the laptop but was just surprised by how much wear was on it that wasn't mentioned in the description

My entire experience was enjoyable. Ordering was a breeze, tracking my order was simple, delivery went very well product arrived is great condition, quality of the product has proved to be exceptional for a refurbished unit. My only gripes would be the Acer bloatware but it was expected and I've seen worse. The built-in Acer register my product did not work, had to go out to their website to register. All other aspects of my experience have been wonderful. The up-beat manner of Back Market's website, checkout experience and emails were an interesting positive. Thank You ITGuyOhio

I purchased this laptop for my daughter who is in college at first I was a bit sceptical about buying a refurbished laptop and as well as an ACER. I have always had DELL laptops but the delivery was fast and overall my daughter is extremely happy with Laptop as she can do her all her homework as well as play games. I did get the extended 2 year warranty on Laptop which was a good investment. Overall she is extremely pleased with the speed and ability to load her games.