Customer reviews for Alienware

4.1/5

678 verified reviews in the last 6 months.

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  • L

    Lilly B.

    4.8/5

    Reviewed in the United States on April 24, 2023

    I love my Dell Latitude 5400 14-inch (2019) - Core i7-8665U - 16 GB - SSD 256 GB. But what I love the most is how BackMarket did such a great job in refurbishing it! It was in excellent condition, worked from the start and...get this...everything was so easy to configure, install, etc. My experience was E X C E L L E N T! I will always refer BackMarket to friends, clients and family. Thank you, Guys!
    Dell Latitude 5400 14-inch (2019) - Core i7-8665U - 16 GB - SSD 256 GB

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    Purchased on April 5, 2023

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    Shannon C.

    4.6/5

    Reviewed in the United States on December 27, 2022

    Delivery was very quick. However, I did have a problem once I got the computer. Apparently the battery was dead. Since it was a like new refurbished computer, it was a bit aggravating to a dead battery. Once I reached out to customer service they did everything they could for me and the Seller sent a new battery right away. I was able to install the battery as per instructions from the seller and all seems good now. Great customer service. Thank you!
    Dell Latitude 7400 14-inch (2019) - Core i5-8365U - 16 GB - SSD 256 GB

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    Purchased on November 29, 2022

  • K

    Korrie M.

    5/5

    Reviewed in the United States on March 25, 2023

    So far I am very pleased with my decision to purchase a laptop from Back Market! I did research into which refurbisher the laptop was coming from because some have better ratings than others and specialize in different products. I opted for a higher condition rating to be on the safe side. I could mistake this laptop for new! So far I’ve had no issues at all. I love it! I will update if I have to use my one year warranty for anything.
    Dell Precision 5540 15.6-inch (2019) - Core i7-9750H - 32 GB - SSD 1 TB

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    Purchased on February 18, 2023

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    Andrew W.

    4/5

    Reviewed in the United States on February 8, 2023

    The bad: arrived a week late, a few scratches on exterior, reduced battery life The good: refurbish job was professionally done, runs like brand new, after using it for two weeks I can say it's the perfect school/work machine It's important to know what you're getting into when you buy refurbished, and none of these things came as a surprise to me. The scratches can be covered with stickers, and the battery is an easy fix. For my purposes, I feel like I got a lot of value out of this purchase. I'm very satisfied with this machine and I can already tell it will be with me for a long time.
    Dell Latitude 7480 14-inch (2017) - Core i5-7300U - 16 GB - SSD 256 GB

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    Purchased on January 21, 2023

  • L

    Louis P.

    4/5

    Reviewed in the United States on December 15, 2022

    My refurbished Dell works great. Am so glad It came with windows 10, and NOT 11. I was surprised though that it didn't come with an cd/dvd drive, but purchased a usb one. Am happy about the computer though.
    Dell Latitude 7480 14-inch (2017) - Core i5-6300U - 16 GB - SSD 256 GB

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    Purchased on November 25, 2022

  • D

    Darion J.

    4.6/5

    Reviewed in the United States on May 15, 2023

    The laptop has worked great for me so far. I love how portable it is and I can't even tell that it's refurbished. The packaging was weird though because it came nasty with something that looked like sawdust on it. I was able to clean it though so it's fine. This laptop is also pretty quiet which is what I was looking for.
    Dell Latitude 7480 14-inch (2019) - Core i5-6360U - 16 GB - SSD 256 GB

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    Purchased on April 30, 2023

  • G

    Gary A.

    5/5

    Reviewed in the United States on December 13, 2022

    My second purchase with you was a great experience and savings just like my first one. I highly recommend doing business with your company. Refurbished products are like brand new for a fraction of the cost.
    Dell Latitude 7300 13.3-inch (2019) - Core i5-8350U - 8 GB - SSD 256 GB

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    Purchased on November 30, 2022

  • M

    Melissa B.

    4.4/5

    Reviewed in the United States on December 17, 2022

    Customer service - 5/5 Responsiveness of BackMarket.com communications - 5/5 Laptop appearance and function - 5/5 Included power adapter - 2/5 (comp says it’s the wrong one for this machine but technically it works still) Individual refurbisher/seller - ??/5 I believe this laptop was sold to me NOT completely wiped (though to someone who wouldn’t know different it appeared to be as I had to pick a language and input my Microsoft account info to boot up). Appears to me it had a virus when I received the computer. I kept receiving pop ups that were blurry and looked not legit and they wouldn’t allow me to click out of them. They were for mcafee and they immediately prompted me to input a CC with no option to not select a plan. — Uhhhh. What? So I called Dell directly and they walked me through how to wipe the computer myself. It was A HASSLE. You have to buy a separate USB and download the operating system on a SEPARATE computer, then upload it to your new laptop. However, I made the mistake of signing in to my Microsoft account and to my Google chrome account before wiping. Within 2 days of this new comp I had a Google chrome redirect virus. (I owned a Mac and never in my entire ...
    Dell Latitude 5401 14-inch (2019) - Core i5-9400H - 16 GB - SSD 256 GB

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    Purchased on December 6, 2022

  • B

    Brandon H.

    4.6/5

    Reviewed in the United States on January 12, 2023

    I tell you what, hands down best experience I've ever had buying a refurbished computer. Best bang for your buck. Great seller, fast shipping and everything checks out. The entire guts is brand new. STOP buying new.
    Dell Optiplex 3040 DT Core i5 3.20 GHz - SSD 256 GB RAM 8GB

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    Purchased on January 6, 2023

  • T

    Thomas M.

    5/5

    Reviewed in the United States on February 25, 2023

    Really rather well done, it's clear that they're refurbished but it was done properly. I bought 5 of them at 'fair' quality so it's better than expected. My only complaints are that some of the keys stick slightly, and (while Linux compatibility was "no"), that 2 of the 5 wouldn't allow write protection to be disabled (i.e. no default SeaBIOS, no easy Linux boot option).
    Dell Chromebook 11 3120 Celeron 2.16 ghz 16gb SSD - 4gb QWERTY - English (US)

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    Purchased on February 11, 2023

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