Customer reviews for Galaxy S20

4/5

531 verified reviews in the last 6 months.

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  • J

    Joseph A.

    5/5

    Reviewed in United States on December 17, 2022

    I was pleasantly surprised at the quality of the product I received. I have purchased other refurbished (renewed) products from other sources, and you can always tell they are used. The Samsung Galaxy S20 I received from BackMarket looked "Good as New." I would purchase again from BackMarket without giving it a second thought.
    Galaxy S20 5G T-Mobile

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    Purchased on the December 6, 2022


  • S

    Sharmon M.

    5/5

    Reviewed in United States on October 23, 2022

    I needed to replace my work phone, which I use very little. The options available through my company required me to take on personal responsibility for the replacement phone, plus have the monthly payment for it deducted from my paycheck. No dice. So I looked for a refurbished phone that would also serve as a potential backup for my personal phone. The price was reasonable, and the phone is great! Note, I don't use it very much, but after 4 days of being unplugged it was still 50% charged. Also, love that this model still has the micro SD expansion memory for my music. Very happy so far!
    Galaxy S20 5G

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    Purchased on the October 11, 2022


  • S

    Sabreen E.

    4.8/5

    Reviewed in United States on September 30, 2022

    If I didn't know it was refurbished, I'd say it was brand new. The device works perfectly, great specs all around, and for a larger screen size (6.2 in) I can still hold it well enough in one hand since it has a one-handed feature. The only thing to know is it doesn't come with a charging adapter but you can easily get one from amazon.
    Galaxy S20 5G

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    Purchased on the September 15, 2022


  • B

    Brett W.

    4.8/5

    Reviewed in United States on December 30, 2022

    The phone shipped very quickly, arrived in 2 days with a full battery, and was very easy to set up and begin using. The packaging was very basic, and certainly could have been a bit more secure or robust. I selected a phone in "fair" condition, and I'd say what I got was slightly better than "fair". Really the only imperfections were small signs of typical wear and tear near the edges of the device. Otherwise, it's in excellent condition. The battery life is lightyears better than my older phone, and the functionality appears to work seamlessly. It's only day one with my first refurbished phone, so I'm still a bit wary. But as of right now, I'm very impressed.
    Galaxy S20 5G

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    Purchased on the December 26, 2022


  • S

    Samantha D.

    5/5

    Reviewed in United States on November 1, 2022

    I absolutely looooove the cellphone. Great quality for the price and it's as new! My only concern is that it turned off by itself twice since I've had it. Not sure if this is normal but I'll wait and see and if this happens again I'll reach out to the tech team. This is the second time I buy a phone on this website and I absolutely love everything, service, products, and Back Market is right, buying refurbished phones is the greener way!
    Galaxy S20 5G

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    Purchased on the October 19, 2022


  • D

    Danielle S.

    4.5/5

    Reviewed in United States on December 13, 2022

    Really happy with the purchase of the phone. Was my first time buying refurbished but I couldn't have been happier with the device I received. I chose "very good" condition and that is exactly what it was; I wouldn't have been the least bit suspicious if someone had told me it was a brand new phone. I had zero issues with delivery; only took about 2 days and zero issues with the physical condition of the device or any of the software on it.
    Galaxy S20 5G

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    Purchased on the August 2, 2022


  • S

    Sheryl H.

    4.5/5

    Reviewed in United States on September 30, 2022

    Delivery, condition of phone and customer service were stellar. After my beloved Galaxy S5 gave up after many fine years of service, I was able to replace it on short notice and limited budget with a superb reconditioned phone. I would recommend Back Market highly, I believe in re-purposing electronics whenever possible and this is a reliable and positive experience.
    Galaxy S20 5G

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    Purchased on the September 27, 2022


  • B

    Brett F.

    5/5

    Reviewed in United States on September 19, 2022

    Couldn't be happier with my Samsung Galaxy S20. Arrived quickly. Looks and functions like a brand new phone (I bought listed as 'excellent' condition and it was!). Moved my current SIM card over to the new phone and used the Smart Switch app to migrate everything from my old phone and I was in business in no time. Couldn't have been easier. Very pleasantly surprised! Highly recommend Backmarket and the refurbisher (SimplifiedDeals)
    Galaxy S20 5G

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    Purchased on the September 8, 2022


  • D

    David S.

    5/5

    Reviewed in United States on December 22, 2022

    I ordered my Galaxy S20 in December of 2022. I bought it in Top Shelf condition for $242.00. I am %100 pleased. The phone has no scratches, the battery life is excellent, and it arrived quickly. I highly recommend buying a refurbished phone from Back Market! I know I will again when I need another phone.
    Galaxy S20 5G

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    Purchased on the December 12, 2022


  • A

    Anna R.

    4.9/5

    Reviewed in United States on October 7, 2022

    There was a system program installed on the phone when I received it that wouldn't let some things function correctly and I couldn't uninstall, stop, or disable the app. I assume the program was used in the refurbishing process. I ended up doing a factory reset and that took care of the problem. (Luckily figured all this out within the first 48 hours of receiving the phone.) Now it's been a week and the phone works and looks great. Runs and looks like new.
    Galaxy S20 5G

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    Purchased on the September 23, 2022