Back Market

Customer reviews for HP Zbook

4.3/5

76 verified reviews in the last 6 months.

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  • M

    Matthew B.

    4.2/5

    Reviewed in United States on August 23, 2022

    When I first received the laptop I did a Windows update and was having problems getting the camera to work. I was on the verge of returning it but decided to do another Windows update, followed by a trip to the HP website, where I was able to find an updated driver that resolved the problem. Now that everything’s working, the computer is more than adequate for my need to run Office 365 and Various video conferencing software. Overall, it’s a good value once you get everything updated. One thing to note is that “overnight delivery” is actually 2-day. This is a problem that Back Market should address, as I paid extra for what I expected to be next-day delivery and that’s not an option that the refurbisher actually offers. I wasn’t able to get Back Market to refund the extra shipping cost. Just be aware of what the extra shipping cost gets you and save your money.
    Hp EliteBook 840 G4 14-inch (2017) - Core i5-7300U - 8 GB - SSD 256 GB

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    Purchased on the August 11, 2022

  • R

    Rebekah N.

    5/5

    Reviewed in United States on November 4, 2022

    For context, I've been limping along with a Dell Inspiron touch screen with 4 MB RAM. I've resented it since the day I found out (one month past it's warranty) that it did not have an SSD as was advertised, but rather an HHD. Lately though, it had been worse than useless - frequently taking 10 - 15 minutes to get ready to do anything,and turning "unresponsive" every 3-4 minutes. Enter the HP Spectre. I chose to buy refurbished because a brand new computer has a 12 month warranty, and so does the refurbished. So why buy new? The Spectre I purchased is about a year old, and retailed for $1100 - $1200. I got it for less than $700. It's a freakin' dream. I touch, it responds. It's got a backlit keyboard, great battery life, keyboard feels great, super battery life, 16 MB RAM, and much lighter than the albatross I've had around my neck since 2018. Super satisfied!
    Hp Spectre x360 14-inch (2021) - Core i5-1155G7 - 16 GB - SSD 512 GB

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    Purchased on the October 21, 2022

  • D

    Diana R.

    4.6/5

    Reviewed in United States on August 7, 2022

    This laptop is great, much much less than what I would have paid for new, Looks brand new acts brand new. Have never bought a refurbished electronic before, Am happy I have this with and May look at an IPhone in the future.
    Hp 17-BY3053CL 17.3-inch (2019) - Core i5-1035G1 - 12 GB - HDD 1 TB

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    Purchased on the July 24, 2022

  • T

    Taylor P.

    4.8/5

    Reviewed in United States on September 8, 2022

    Customer service is phenomenal. I felt very valued and heard when I had any sort of difficulty. I accidentally purchased the G2 Instead of the G3 and they patiently walked me through the return process. It was painless and fast. I felt i could trust the seller which is sometimes hard to find when online shopping. Although I was surprised at the amount of scratches and other cosmetic fallbacks, the computer works like new, is gorgeous, impressive, and exactly as described. However I don’t advise you hesitate to purchase a refurbished product simply because of a few scratches or cosmetic defects that you probably would’ve acquired within a couple months of using the item. Considering you’re saving so much money and the product works like new it’s the only logical solution to getting quality electronics without breaking the bank.
    Hp Elitebook X360 1030 G3 13.3-inch (2019) - Core i7-8650U - 16 GB - SSD 512 GB

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    Purchased on the August 28, 2022

  • P

    Polite I.

    5/5

    Reviewed in United States on August 19, 2022

    I wanted to wait at least a month of having this laptop, so I can give an accurate review. Here it goes: Almost everything is pretty good with this laptop, especially with it being refurbished, and in Fair condition. The funny thing is, fair condition is supposed to be the worst (cosmetically, at least), but it looks new, no scratches, or obvious signs of wear and tear. As far as shipping, I ordered it on Friday, and it came on Tuesday, so I guess that’s around 3 business days? Or something lol. That’s fast for me, wasn’t expecting it sooner than a week, and that was with free shipping too, so I’m satisfied on that part. It has 16 GB of RAM, so for most basic things, it does well. I have a lot of tabs open, probably at least 50 on 4 different windows, and I never suffer from lag, random tab closings; matter of fact, everything is smooth, even YouTube in the background while I handle productivity tasks. I occasionally do run this multiplayer game from my childhood on it, and it handles well for that as well. Only thing is, I can’t play the game on Battery Saver and expect decent performance, which actually brings me to my next topic… So, the only thing that kinda sucks, is the b ...
    Hp EliteBook 840 G3 14-inch (2015) - Core i7-6600U - 16 GB - SSD 512 GB

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    Purchased on the July 29, 2022

  • J

    Judy F.

    5/5

    Reviewed in United States on January 30, 2023

    I was hesitant to order from a company I had never heard of, but I had a great experience. The HP Elite book is a pretty little laptop that I have used very little since arriving. But I wanted to comment on the shipping. I have never seen a better packed laptop, ever. Lol, it took me a good 10 minutes to get all the bubble wrap off. Very well done! I wish all shipped stuff would get this kind of attention. I would recommend Back Market to everyone.
    HP EliteBook 840 G6 14-inch (2020) - Core i7-8665U - 8 GB - SSD 512 GB

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    Purchased on the January 16, 2023

  • S

    Stanley C.

    4.6/5

    Reviewed in United States on January 15, 2023

    I actually bought an IPhone 12 and Hp Elitebook x360 Back market didn’t disappoint me, my devices are working perfectly, no scratches, long lasting battery for the both devices. Back Market, you earned another customer and I will be coming back to purchase more and more and more.
    Hp EliteBook X360 1030 G2 13.3-inch (2017) - Core i5-7300U - 16 GB - SSD 256 GB

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    Purchased on the January 4, 2023

  • S

    Sandesh C.

    4.8/5

    Reviewed in United States on December 24, 2022

    Hi, It was wonderful experience buying from back market. The laptop was is in great condition. Better configuration than the order. Infact, I want to check if I can get one more similar laptop in the same price. Please let me know and I can buy one more.
    Hp EliteBook 820 G2 12.5-inch (2015) - Core i5-5200U - 8 GB - HDD 500 GB

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    Purchased on the November 29, 2022

  • M

    Mark V.

    4.2/5

    Reviewed in United States on August 27, 2022

    Product quality is great so far—exactly what I needed. FedEx had an issue that caused a delivery delay, but the customer support I received from Back Market was prompt and helpful. I would recommend the company to others.
    Hp Elitebook 840 G3 14-inch (2015) - Core i5-6300U - 16 GB - SSD 512 GB

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    Purchased on the August 4, 2022

  • S

    Sadie S.

    5/5

    Reviewed in United States on August 19, 2022

    Delivery was quick, I ordered good condition and it came with no marks or scratches, it works fast and looks brand new. The only thing that’s wrong is the screen has a foggy ring around the border when you first turn the laptop on but it goes away after 15 minutes, this happens to most screens and it goes away so I’m not mad about it. Overall 10/10
    Hp Elitebook 840 G5 14-inch (2018) - Core i5-8350U - 8 GB - SSD 256 GB

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    Purchased on the August 8, 2022