Customer reviews

4.5/5

253 verified reviews in the last 6 months.

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  • S

    Sarah M.

    Purchased on May 1, 2024

    4/5

    I ordered an iPhone 14 plus in excellent condition but it’s more of a “good/fair” than anything. I’ve bought from back market a few times with great experiences but this one was just not that good. The phone works fine, the battery health is decent (90%) but the sides of the phone were scratched and dirty. Besides that I am pleased with the performance of the phone and the screen and back glass look amazing. I guess it really just depends on the refurbisher.

    Reviewed in the United States on May 6, 2024

    iPhone 14 Plus 128GB - Purple - Unlocked - Dual eSIM
  • D

    Dustin B.

    Purchased on December 24, 2023

    5/5

    It was my first purchase using backmarket, and I can confidently say it won’t be my last. I Ordered the excellent condition iPhone 14 Plus and I’ve been completely satisfied. I was iffy about buying refurbished only because I was worried about condition and performance. I couldn’t find any visual flaws with my iPhone and after having it for a couple weeks, it runs like new still. Battery health has been sitting at 92% which is great as battery health was one of my main concerns. I’ve been charging every 1-2 days depending on how heavy my usage is. Nice upgrade from my 8+ that was barely making it through the day, plus I can actually hear calls now!

    Reviewed in the United States on January 10, 2024

    iPhone 14 Plus 128GB - Blue - Unlocked - Dual eSIM
  • T

    Tony M.

    Purchased on June 15, 2024

    4.2/5

    Really enjoy using back market to get refurbished devices, got my laptop through here and my current phone. Seller shipped my phone to me 2 days faster than expected which is amazing! Small issue that when I turn the speaker up past half way I get a rattle and idk how to fix it. Other than that it’s a good refurbish

    Reviewed in the United States on June 20, 2024

    iPhone 14 Plus 128GB - Blue - Unlocked - Dual eSIM
  • M

    Michael P.

    Purchased on May 6, 2024

    4.9/5

    Previously I have only had new IPhones and was sort of hesitant to purchase a refurbished one. The phone I received from Back Market exceeded my expectations. I ordered the excellent version of the 14 Plus and it is cosmetically and functionally perfect. It also came with a 1 year warranty so Im covered for the next year. This was my first purchase from Back Market and it won't be my last. Kudos to you!

    Reviewed in the United States on May 11, 2024

    iPhone 14 Plus 128GB - Blue - Unlocked - Dual eSIM
  • A

    Angel R.

    Purchased on March 30, 2024

    5/5

    i’ve been using this iPhone for 2 months and it’s been great. it came in really good condition with a charging cord and i like the look of the red. it’s best you get your phone from here so you get a deal on it instead of shelling out thousands of dollars a year. I would highly recommend this shop over all the other refurbished phone shops like plug.

    Reviewed in the United States on June 19, 2024

    iPhone 14 Plus 128GB - Red - Unlocked - Dual eSIM
  • X

    Xiao Z.

    Purchased on January 29, 2024

    5/5

    The iPhone was shipped a day before the estimated time. no scratches, marks or broken parts when looking at the phone and came at 99% battery health which is AMAZING for refurbished. the camera and sound is all working well.

    Reviewed in the United States on February 1, 2024

    iPhone 14 Plus 128GB - Purple - Unlocked - Dual eSIM
  • V

    Vincent C.

    Purchased on May 11, 2024

    5/5

    This is one of those few instances where I’m more than happy to leave positive feedback. Looking for a newer iPhone (coming from an 11) only because of storage capacity, I wasn’t interested in spending a boatload of cash for an iPhone with all the latest technology. I definitely didn’t need it to be brand new as well. Back Market offered the opportunity for a newer generation phone which by far exceeded the only real requirement I had: greater storage capacity. I ordered an iPhone 14 Plus in “good” condition, and I would say it arrived in practically pristine condition. This seller promptly prepared the order and had it shipped by the estimated date. And the battery was at 100%. I can only speak to my own satisfaction with the order, but I will absolutely consider using this service and seller for any future needs.

    Reviewed in the United States on May 16, 2024

    iPhone 14 Plus 512GB - Midnight - Unlocked - Dual eSIM
  • R

    Robert H.

    Purchased on March 17, 2024

    4.9/5

    Purchased the iPhone 14 Plus, upgraded from an iPhone 7 I know, a big difference. Needed to upgrade because my iOS wouldn't update to 16 so some of my apps weren't working anymore. I love everything about the purchase. The battery is at 97%, with no scratches or dings on the outside, and the screen is pristine. Ran a diagnostic check with the BackMarket app and everything was good on that end. Very satisfied with the purchase and will come back for other purchases in the future.

    Reviewed in the United States on April 12, 2024

    iPhone 14 Plus 128GB - Purple - Unlocked - Dual eSIM
  • S

    Sarah R.

    Purchased on March 16, 2024

    4.9/5

    Bought yet another phone from Backmarket. Everything from ordering to tracking to delivery has always been a breeze with this company. The phone, an iPhone 14 Plus, is for my son who has been very impressed with it. We wanted unlocked and that was what we received. Backmarket is a nice alternative to Amazon and shipping has always been pretty quick. Thanks for another five star experience!

    Reviewed in the United States on April 1, 2024

    iPhone 14 Plus 128GB - Blue - Unlocked - Dual eSIM
  • D

    Deedee H.

    Purchased on February 17, 2024

    5/5

    I ordered the iPhone 14 Plus in “good” condition . But it came better than expected! I ordered a 12 from here last year and the phone had a few scratches (barely noticeable) and like 89% battery..but the phone i ordered this time came in way better condition ! It looks new , battery health is 99% and literally has no visible marks except for one tiny tiny dent that you can’t even really see unless you look for it . I love back market ! And i love my new phone

    Reviewed in the United States on February 21, 2024

    iPhone 14 Plus 128GB - Yellow - Unlocked - Dual eSIM