Just helped my mom get this phone set up thru Verizon...the phone itself appears to be in very good condition, as advertised, and is working great. The user interface is a slight adjustment for my mom (compared to her LG 3G flip-phone), but she's fairly proficient with Android tablets, so I'm optimistic she'll figure it out. Her biggest concern is all the extra functionality & options. Only complaints were the bubblewrap/gift-wrap packaging, no instructions included, and the USB Type A-to-micro USB cable that was included was bad (the micro USB connector has too much mechanical slop, and doesn't make connection to charge the battery), and no wall adapter included. I was able to search & find the 138-page user manual online, And she already had a good cable and wall adapter block, so we were able to charge the phone. Mostly happy that we're not paying Verizon's asking price for this flip phone model.