10 things to look for when buying a refurbished MacBook
1. Warranty coverage and returns
A warranty provides a safety net in case your MacBook has issues once you bring it home. Most refurbished MacBooks come with a limited warranty, typically ranging from 30 days to one year, compared to the one-year warranty on new MacBooks. Back Market offers a one-year warranty and 30-day returns on every device.
Always check what the warranty covers, including hardware defects and potential repairs. This coverage can give you peace of mind, ensuring that you're not out of luck if something goes wrong.
2. Cosmetic condition
Cosmetic condition refers to the external appearance of your new-to-you MacBook. While some minor scratches or dents are usually acceptable, significant wear and tear might indicate the device was heavily used.
When assessing the cosmetic condition, check the screen, body, and keyboard. A pristine exterior is not necessary for function, but it’s still a good idea to inspect your refurbished MacBook for cracks and other damage that may be more than skin deep. Always check the MacBook against the grading system to make sure you get what you paid for.
3. Battery health
To check the battery health on a MacBook, go to Apple Menu > System Settings > Battery. Here, you’ll see the battery health and be able to see if it’s normal or if service is recommended.
Most MacBook batteries are rated for up to 1,000 charging cycles. If the cycle count is high, you might need to replace the battery sooner, which could add to your overall cost. To see the cycle count, go to Apple Menu > System Settings > General > About > System Report > Hardware > Power. You’ll see the cycle count listed under Health Information in the Battery Information section. A lower cycle count typically indicates less wear, while a higher count suggests the battery has been used more extensively.
4. Screen condition
Check for dead pixels, discoloration, even brightness, or other display issues to see if the screen condition meets your standards. To do this, display a multicolor background and look for any abnormalities. You can also use specialized software to check the screen condition. Even small issues like a few dead pixels can be a nuisance over time. That’s why Back Market takes screen condition into account and ensures no Excellent or Good-rated MacBooks have screen issues.
5. Keyboard and trackpad functionality
Ensure that the keyboard and trackpad are fully functional. Test each key on the keyboard to make sure none are sticky or unresponsive. The trackpad should be smooth and responsive to gestures and clicks. Any issues here can significantly impact your user experience, so it's worth spending some time on these checks.
6. Connectivity and ports
Verify that all ports and connections are working correctly. Depending on your MacBook model, test the USB, HDMI, Audio, SD Card, and Thunderbolt ports. Connect to a Bluetooth device and to your Wi-Fi to ensure all functionalities are operational.
Aside from a manual test, go to Apple Menu > About This Mac > More Info (or System Report) > and click on the appropriate heading to confirm the working status. For example, under Ethernet, you may find a network card if that’s what you’re testing.
To check if your network is working, go to Apple Menu > System Settings > Network. Here, you’ll see a green, yellow, red, or gray status indicator to show if you’re connected.
7. Audio functionality
Check that the microphone and speakers are working properly. Test the microphone by recording a short audio clip and playing it back to check for clarity. Test the speakers by playing audio or video files to ensure sound quality and volume levels are adequate. You can also go to Apple Menu > System Settings > Sound > and then check your microphone’s input and output.
8. Included accessories
Confirm which accessories are included with your purchase. Typically, a refurbished MacBook should come with charging basics: a power adapter and cable. Ensure these accessories are in good condition or consider the cost of replacements if necessary.
9. Documentation and return policy
Documentation gives you proof of purchase that you’ll need if you ever need to use the warranty. Make sure there’s a clear transaction and receipt to prove you bought the MacBook. The return policy should be equally clear, spelling out how long you have to return the MacBook and under which conditions you’re allowed to return it.
10. Payment safety
Protect yourself from fraud. Make sure the seller uses industry-standard secure payment methods to protect your information. It’s always a good idea to use a credit card or payment services that offer additional buyer protection. Avoid direct bank transfers or other untraceable payment methods.