Back Market

Customer reviews for Unlocked iPhone

4.1/5

14,718 verified reviews in the last 6 months.

  • 100%
  • 70%
  • 15%
  • 9%
  • 6%
  • C

    Cheryl K.

    4.4/5

    Reviewed in United States on January 26, 2023

    I just activated the phone yesterday but so far I love it! This is the 2nd refurbished iPhone 8 plus that I have purchased from Back Market and I'm hooked! Seriously, I need a 12 step program for Apple products! 😂 I don't think I'll ever buy a new Apple device without checking for refurbished products 1st. Back Market is a great supplier and very friendly and helpful. You will not be disappointed.
    iPhone 8 Plus

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the January 16, 2023

  • A

    Angela G.

    4.5/5

    Reviewed in United States on January 25, 2023

    We had to exchange the first device for another. Returns were easy and the seller issued a refund to purchase another device. Unfortunately, the iphone 7 model will not be supported anymore. Kind of a waste of time and money. the device itself had the standard occasional issues as a refurbished device would have;occasional glitching and non responsiveness (my other child had a brand new iPhone that also had these occasional issues so I'm not too terribly upset). Overall though, I'm happy with the purchase. I just wish we would have known sooner that Apple wasn't going to allow the 7 to be supported anymore. I will continue to use Back Market as they are doing their best to help out those who cannot afford to buy brand new devices every year. Thanks Back Market!!
    iPhone 7

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the July 12, 2022

  • P

    Phoebe M.

    4.6/5

    Reviewed in United States on January 22, 2023

    Once again, Back Market comes through for my tech needs. The product was as advertised - a refurbished, unlocked iPhone 11 in good condition. I will continue to use Back Market for my tech needs. I have purchased 3 refurbished Apple products from Back Market and am pleased with all the purchases. I appreciate the service that Back Market provides in saving on waste and providing good quality products at a reduced price. I also appreciate the humor! Thank You all!
    iPhone 11

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the January 6, 2023

  • M

    Michael M.

    4.8/5

    Reviewed in United States on January 17, 2023

    The iPhone 11 Pro Max was purchased for my son, who had high expectations for his first phone. When we unboxed the phone, my first thought was how new it looked. No scratches or marks on the screen or metal casing of the phone itself. If it had come in Apple packaging, there would have been no way to tell that it was not brand new. The only issue I had was with the health of the battery. I immediately checked the maximum capacity of the battery and it showed 90%. With how active young people are on their phones, I was hoping to start as close to 100% capacity as possible, but with the phone being refurbished, it was understandable. I will definitely be ordering more products from BackMarket.
    iPhone 11 Pro Max

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the December 31, 2022

  • P

    Peter D.

    4.4/5

    Reviewed in United States on October 21, 2022

    The iPhone 12 is cosmetically and technically perfect. From order to delivery, everything was quick and efficient. My only complaint is how much I paid for an out-of-date refurbished phone. Yes, less than what I would have paid Apple, but still more than I would have liked.
    iPhone 12

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the September 21, 2022

  • J

    Jon S.

    4.3/5

    Reviewed in United States on October 2, 2022

    This is the second iPhone I have purchased through Back Market. My first purchase went great. Absolutely no issues with the iPhone 7. This purchase of an iPhone 12, not so good. This was a gift for my wife. The phone arrived and looked great. After many hours of restoring all her information to this 'new' iPhone 12, she realized the ear speaker (receiver) did not work. Much time and effort were spent looking online for any and all fixes for this issue, nothing worked. She also discovered this was a known issue with certain iPhone 12's. She even contacted Apple directly and followed the techs instructions. The tech verified there was indeed an issue with the phone and in order to get it fixed we would have to send it in or drop it off at an Apple store with a possible bill of at least $150 to fix. The nearest Apple store is several hours away from us. My wife needs her phone for work and can't be without it for any length of time. I contacted the seller/refurbisher (CertifiedDirect) and explained the problem. The seller basically said to buy another iPhone, transfer the data to the new phone, send the defective one back, then I would be reimbursed for the original. I offered several ...
    iPhone 12

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the September 26, 2022

  • W

    William M.

    5/5

    Reviewed in United States on January 28, 2023

    This refurbished iPhone 11 is my first purchase from BackMarket. And due to the value and quality of the phone, I totally recommend BackMarket. It feels and works like now, without the high price of a new iPhone. It's like the difference in buying a great used car instead of a new car; you save a ton of money while gaining a great machine. Thanks BackMarket.
    iPhone 11

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the January 17, 2023

  • J

    Julie G.

    5/5

    Reviewed in United States on January 25, 2023

    I received my refurbished iPhone 11 a couple days earlier than I anticipated and am very pleased with the entire process and the phone itself. I ordered one in "good" condition and it looks brand new. It was very well packaged. Initially, I opted for refurbished as I had a used iPhone 6s for the last 4 years that was given to me by a friend who upgraded. It still works well and I plan to donate it to a shelter. We switched cellular services (right after I figured out how to use it, lol) and everything went without a hitch. Loved the service, the phone and the company's sense of humor. Would definitely use again.
    iPhone 11

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the January 12, 2023

  • S

    Scott H.

    5/5

    Reviewed in United States on January 19, 2023

    Everything is so far so good. I had a few hiccups of my own in the start and had to return phones based off personal preferences and that went smoothly! The iPhone 11 Pro I have from Backmarket is amazing and in great condition even tho I ordered”good” condition. Mine came from the refurbished Avamt Solutions in original box with a starter case and lifetime screen protector! I was shocked and excited to see both! Overall great experience with Backmarket! I’ve been telling everyone to try ‘‘em out!
    iPhone 11 Pro

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the January 8, 2023

  • K

    Kirstin W.

    4.6/5

    Reviewed in United States on January 13, 2023

    My iPhone 12 Mini arrived in excellent quality. There were normal scuffs and dirt from it being pre-owned, and the battery health was at 86% upon arrival; however, the phone works beautifully and I’ve had no issues with the device. It cleaned up well and the scuffs are hidden by a case anyway. The shipping took a little longer than expected, but the tracking details were accurate and there was no issue with dispatch or delivery. I was a little nervous to read negative reviews about the refurbisher, but I am very pleased with my device and the buying experience.
    iPhone 12 mini

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the December 30, 2022