Customer reviews for Refurbished iPhones (unlocked)

Thank you Back Market, for your service as the go between service for connecting buyers and refurbishers of various products. This was my first experience of both purchasing a refurbished iPhone, and trading in my previous iPhone, from other than Apple direct. I did my research first to be sure of how I could ensure the best outcome, and this is my advice to others: Purchase a refurbished iPhone described as no less than “Excellent” condition. It may cost you a little more than lesser condition described refurbished iPhones, but you likely will be more satisfied with the condition of the device you receive. I wanted to trade in my excellent condition iPhone XR and purchase an iPhone 13 Mini 256GB in color green. I was unable to acquire the iPhone 13 Mini 256GB in green as neither new nor refurbished direct from Apple. So I had to look elsewhere. That is where Back Market came in. I really like the fact that Back Market gives a 30 day return policy in case you are not happy with the item you receive, and an automatic 1 year warranty for issues beyond the first 30 days. I’m very happy with both the purchase and trade-in experiences. Just FYI: Each transaction, the purcha...

I bought my first refurbished IPhone with Backmarket in 2019 - an IPhone 7. I got it in the "excellent" condition and it was excellent for 5 years! I loved my IPhone 7 and the only reason I gave it up was because the IOS would only go to 14 and some of my needed apps did not support IOS 14 anymore. So with a great deal of research, including articles on BackMarket, I decided on an IPhone 13, again in "excellent" condition, trading in my old Iphone 7. Trade-in super easy - was given a trade-in price within seconds, free shipping, constant communication, and $ within my bank account all within a week. As for my IPhone 13 - Apple has made copying from old phone to new phone a breeze (not like the old days with needing to backup and copy from ICloud). The Iphone 13 came well packaged and yes, in excellent condition. Beautiful phone. I highly recommend BackMarket to anyone looking at getting a "new" phone. Website so easy to navigate, great customer service and clear communication, AND most important, doing something nice for our cherished planet.

Honestly, first time using Backmarket. Already out the box; this phone was in better quality then amazons “premium” refurbished phone. I received a iPhone 12 Pro pacific blue. With dents on the front and a non original screen. The phone I got from back market is absolutely beautiful and better than the Amazon one I received. Although; 2 things to note. That the battery was definitely worse. The one I got from backmarket is at 81% while the one I got from amazing was at 92% One side thing I did notice even though I bought this phone at excellent quality the screen has some minor scratches which I’m not too particularly pleased about. Although, it does have Apple OEM parts. So I can’t really be too worried about it. Been using it for a few days and it’s been solid.

The refurbished iPhone 13 is great so far! The setup process was pretty easy, and everything’s working as expected. One small thing—this won’t affect my rating, but it’s worth mentioning: the mail-in kit for sending back my old phone for trade-in took a long time to arrive. I was getting close to the trade-in deadline, so I ended up using the packaging from the new phone instead. Aside from that, everything went smoothly.

I was nervous because I didn’t think buying a refurbished used phone was going to be worth it. This is a lot of money we are talking about. I got the iPhone 13 Pro Max, and sadly got the last color available for this price. It has 1000 GB of storage and some reviews talk about the battery life not being 100%. I got mine and that was the first thing I checked after looking at the exterior (the outside of the phone isn’t cracked, it’s perfect. There’s a little bit of dirt in the speakers but the phone is used what do I expect) anyways the battery life is at 100% thankfully. Everything works good, sometimes my phone is laggy but it might be because it carries so much storage and data. I’ve had it for a week, but I’m so happy with my purchase. I think I got very lucky. I got the excellent quality one and it was worth the extra money.

At first I was skeptical and nervous about my purchase because.. well its a refurbished phone but ohhhh my god Im so glad I got It. My new IPhone 15 came completely untouched! It looks wonderful. It runs smoothly. Very happy with my purchase.

I recently purchased an iPhone 13 from Back Market in “good” condition, and I have to say, I’m pleasantly surprised by how great it turned out. The phone itself is super clean, with just a tiny scratch that's barely noticeable, it doesn’t affect the look or usability at all. The battery percentage came at 91%, which is pretty solid for a refurbished device. It holds charge well, and I haven’t experienced any issues with battery life. Performance-wise, the phone runs smoothly, with no glitches or unexpected lag. Everything from Face ID to the camera works perfectly, making it feel almost like a brand-new device. Overall, Back Market delivered exactly what was promised. If you're considering buying a refurbished phone, I’d definitely recommend giving them a shot, you can get great quality for a reasonable price. And it was delivered in 2 days!!

I recently bought an iPhone 12 64 GB premium condition. it said there was no signs of usage. it showed up a little dirty. with tiny little scratches. now I'm not trying to be all negative and shi but I paid more so it would seem brand new. but other than the scratches it actually showed a.99% battery health which is great basically brand new battery wise but I bought another phone from back market like two years ago and it had cellular issues so we'll see how this one does other than that I really can't complain too much it's pretty good. but again if your looking for a review to decide whether or not to buy remember it's a hit or miss with refurbished phones hope this helped!!

I received my iPhone 13 today in Nairobi, Kenya, and I must say, it has exceeded my expectations! The condition of the phone is superb—practically like new—and it was delivered right on time. The performance, design, and sleek Midnight finish are simply outstanding. I also appreciate the professionalism of Back Market in ensuring the buying process was smooth and transparent. I will definitely recommend Back Market to friends and family looking for reliable refurbished products. Thank you for delivering quality and value!