's customer reviews

Overall rating

184 verified reviews

Rating details

  • Overall performance

    4.2/5

  • Appearance

    4.3/5

  • Packaging

    4.4/5

  • Shipping

    4.5/5

Reviews

  • Kurt L.

    Verified

    Reviewed 8/20/25, United States.

    the Xbox one s was not excellent condition it had a broken HDMI port and broken controller but customer service was amazing and refunded me the money it was a great experience they updated me every day

    Condition

    Excellent

    Purchased

    8/1/25

  • Valerie M.

    Verified

    Reviewed 4/20/25, United States.

    Delivery was fast, packaging was sturdy and protective, and the Xbox I received is just as it was advertised... in excellent condition! This is the 2nd item that I've purchased from Back Market. Very pleased!

    Condition

    Excellent

    Purchased

    3/27/25

  • Matthew C.

    Verified

    Reviewed 10/20/25, United States.

    Every thing worked fine except the controller battery port had corrosion but I just scraped it off and it’s usable now

    Condition

    Excellent

    Purchased

    10/9/25

  • Tevin W.

    Verified

    Reviewed 9/18/25, United States.

    It said good condition but it looks like new the only visible scratch is on the back of the controller which is inconsequential and the device works as expected with no issues

    Condition

    Good

    Purchased

    8/25/25

  • Salem H.

    Verified

    Reviewed 1/5/25, United States.

    Sometimes the controller doesn't work but it's occasional, probably used error. the Xbox takes long to load things but also I've had slower consoles before overall it's worth the money I paid and it arrived quickly!

    Condition

    Excellent

    Purchased

    12/19/24

  • Jj G.

    Verified

    Reviewed 11/26/24, United States.

    On time works wonderful

    Condition

    Fair

    Purchased

    11/19/24

  • John D.

    Verified

    Reviewed 6/17/25, United States.

    One of the best deals that I have come across for an Xbox, after using the machine it has been a great buy, you can't go wrong here....

    Condition

    Excellent

    Purchased

    6/1/25

  • Wesley T.

    Verified

    Reviewed 4/21/25, United States.

    this one was in great condition the other one i bought which was black and in good condition the plug in back from xbox to tv is lose and it did not come with xbox original remote it's after market and it won't hook to xbox so u have to us the cord so not happy with other one at all

    Condition

    Good

    Purchased

    4/3/25

  • Scott L.

    Verified

    Reviewed 10/4/23, United States.

    It was my own fault. I thought I was purchasing an XBox series S. I wanted it to be able to play Starfield. However, I was really purchasing an Xbox One S. It’s too old to play Starfield. I cant really fault Back Market. In fact, the product is in like new condition. The controller feels unused, probably is. It arrived fast and as scheduled. I’m sure I will use Back Market again. I like your business model. I am using it to play Starfield via streaming cloud gaming, not ideal but not a complete waste.

    Condition

    Good

    Purchased

    9/13/23

  • Stef O.

    Verified

    Reviewed 7/23/25, United States.

    The Xbox is working fine! All parts came as described. I just wish the 1000 GB statement was not misleading. As mine came with less than 1000GB

    Condition

    Good

    Purchased

    7/19/25