Customer reviews

129 verified reviews in the last 24 months.

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  • V

    Velma M.

    Purchased on January 8, 2025

    Verified purchase

    The phone, itself, seems to be just fine. The only reason for anything less than 5 stars was the incredibly long, in my opinion from past orders, long delay to ship. It has been my experience that the delay from order to actually reaching shipped status has been 2 business days. This order was 4 and over a weekend. The family member requiring the phone was inconvenienced.

    Item

    Motorola Moto G5 32GB - Gray - Unlocked Physical SIM

    Condition

    Excellent

    Reviewed in the United States on January 27, 2025

  • D

    Darius j. W.

    Purchased on December 12, 2024

    Verified purchase

    Well for starters Ive ordered many devices from Back Market. Just like previous ordered they never disappoint. Device always come on time and nice package and with warranty what else could a man want. The process is extremely fluid and easy. 5 stars… round of applause.

    Item

    Google Pixel 3a 64GB - Black - Unlocked

    Condition

    Good

    Reviewed in the United States on December 29, 2024

  • S

    Shujie C.

    Purchased on March 24, 2024

    Verified purchase

    I received in 2 day after ordering the Samsung A13 phone that was rated as excellent, and I must say that I am a bit perplexed by the scale used to determine its condition. Despite being labeled as excellent, the front and back of the phone is marred with chips and scratch marks. It was quite surprising to see such damage on a device marked as being in top condition. On a more positive note, the phone is well protected and wrapped for shipping and came with a charge cable and adapter, which was a nice bonus. Overall, the price I paid for the phone is meets my budget. I am satisfied with the purchase. I do wish there is more clarification on the condition judgement for future purchase.

    Item

    Galaxy A13 5G 64GB - Black - Unlocked

    Condition

    Excellent

    Reviewed in the United States on March 27, 2024

  • S

    Samuel M.

    Purchased on February 22, 2024

    Verified purchase

    Ordered an excellent condition Samsung A14 5G. It was basically new and I am very satisfied. It was unlocked so my carrier works fine and shipping was extremely quick. Package reaching my US address in two day I believe. Packaging was a little better than okay, bit great buts it's more than acceptable. Would definitely have no issues purchasing a used phone again from here although I can't speak on the fair and good conditions.

    Item

    Galaxy A14 5G 64GB - Black - Unlocked

    Condition

    Excellent

    Reviewed in the United States on March 6, 2024

  • A

    Anna D.

    Purchased on February 20, 2024

    Verified purchase

    Amazing phone so far but most of all I am impressed with the customer service. Phone was shipped super fast and they even sent a case and screen protector! Will definitely be buying my son and girlfriend an upgraded phone and hopefully it's through this seller!

    Item

    iPhone 12 64GB - Green - Locked AT&T

    Condition

    Excellent

    Reviewed in the United States on February 26, 2024

  • L

    Larry W.

    Purchased on August 7, 2023

    Verified purchase

    This phone was just to use for kids youtube and wifi games. it outlasts all of my other phones battery wise. Phone as bought was in Excellent condition. Everything on the phone works as it should. I will be makeing more purchases from this site. Thank you

    Item

    Galaxy A02s 32GB - Black - Locked T-Mobile

    Condition

    Excellent

    Reviewed in the United States on December 6, 2023

  • L

    Lin H.

    Purchased on December 20, 2024

    Verified purchase

    The phone was in perfect condition. Exactly as described. It was delivered quickly. Very happy with this seller.

    Item

    Motorola Moto G5 32GB - Gray - Unlocked Physical SIM

    Condition

    Excellent

    Reviewed in the United States on January 6, 2025

  • G

    Gilberto P.

    Purchased on November 1, 2024

    Verified purchase

    phones in great condition came with a charger and charging box didnt expect the charging box very gratefull

    Item

    Galaxy A14 5G 64GB - Black - Locked AT&T

    Condition

    Excellent

    Reviewed in the United States on November 5, 2024

  • N

    Nana yaw K.

    Purchased on September 16, 2023

    Verified purchase

    The phone came right on time and the phone it'self it's beautiful 87% battery life really like it.it's came with some scratches on the screen which when I put my dark screen protector on I can't even see them, it's was well, the box came with a phone case which I liked,charger which charges slow,but didn't come with a pin for my sim card path. Thank you Much back Market.

    Item

    iPhone 11 64GB - Black - Unlocked

    Condition

    Excellent

    Reviewed in the United States on September 21, 2023

  • A

    Aris A.

    Purchased on July 10, 2023

    Verified purchase

    I will need to upgrade soon, because there are some apps necessary that don't run on older phones. However, I had an excellent experience buying this phone and love to not contribute to the ethical costs of the new phone market. I also appreciate the ease of purchasing and customer service at BackMarket, as well as the eco friendly packaging.

    Item

    Galaxy S7 32GB - Black - Unlocked

    Condition

    Fair

    Reviewed in the United States on September 10, 2023