Customer reviews

I am beyond frustrated & disappointed. After having my laptop for approx 34 days, I opened it to start work and the bottom corner shattered w/screws disengaging-also leaving the touch screen function on that side inoperable. I immediately contacted Backmarket w/this issue & a photo. The gist of the few correspondences was "we hear ya & know it's an inconvenience, but really sorry..not in the scope of acceptable issues". This device has been well cared for- w/ that in mind an issue like this happening SO soon after getting it tells me it was not properly assembled. We've purchased multiple items from Backmarket & spread the word amongst our peers. Unfortunately, if this is your definition of *customer service - we will not be purchasing again & will continue to share our experience w/those we know. Extremely disappointed, Melanie

Overall system is good. However, I ordered a system with a 1 TB HDD but that is not what I got. The system I received has a Kingston SA400S37240G SSD which is a solid state drive with a 240 MB Capacity. Unfortunately for me I set up the computer before checking it as that has never been a problem in the past from other sellers. No communication of this change was ever received by me. This is very bad to substitute something without informing the buyer.

Phone network not working even when using the required network