Customer reviews

Overall rating

2,801 verified reviews

Rating details

  • Overall performance

    4.2/5

  • Appearance

    4.3/5

  • Accessories

    4.3/5

  • Battery

    4.2/5

  • Lens & Camera

    4.5/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Kay A.

    Verified

    Reviewed 3/12/25, United States.

    Im loving my phone so far. I got it in used condition and it looks brand new. no complaints at all with anything, including storage, data, etc!! I've been buying iPhones from back market since 2021. I have 3 girls and they want upgraded phones yearly. Trusted company and I stand 100% behind my review and with the company.

    Condition

    Fair

    Purchased

    2/24/25

  • Vernessa T.

    Verified

    Reviewed 4/6/25, United States.

    I received the unlocked iPhone 14. It is in really good condition. I had my cellular carrier to add it to my number, then I purchased a case and screen protector. I am very satisfied with my iPhone 14 purchase and will recommend purchasing from BackMarket to others.

    Condition

    Fair

    Purchased

    3/21/25

  • Bernie L.

    Verified

    Reviewed 4/6/25, United States.

    I could not be happier switching from a Galaxy phone to a furbished, unlocked iPhone. The ease of the sale only matches the ease of use of the iPhone. Transferring the data and music from an old iPhone 7 that I had not used in over a year to the iPhone 13 was so easy even I mastered it at 84 years old. All I did was take the SIM card from the Galaxy and place it in the iPhone, and it came to life.

    Condition

    Fair

    Purchased

    3/24/25

  • Denise F.

    Verified

    Reviewed 3/23/25, United States.

    I could not be more satisfied with my purchase. I bought a refurbished iphone 12. It’s just like a new phone . I am glad that I found out about your company . I highly recommend you .

    Condition

    Fair

    Purchased

    3/10/25

  • Chisomo K.

    Verified

    Reviewed 10/21/24, United States.

    It's my Second time ordering refurbished and I'm happy with my purchase and experience! The phone exceeds expectations and so far no issues. Only had the "Display not recognised" message, but other than that its works immaculately. Tracking was easy to follow and it arrived on time

    Condition

    Good

    Purchased

    10/3/24

  • Richard F.

    Verified

    Reviewed 10/12/24, United States.

    the iPhone 15 is awesome, I was more than surprised, I would recommend Back Market to anyone looking for a refurbished phone..

    Condition

    Good

    Purchased

    10/8/24

  • William J.

    Verified

    Reviewed 3/5/25, United States.

    The phone was in excellent condition ( better than expected) and is working perfectly. Packaging and delivery was excellent, I would recommend Backmarket to anyone interested in a used phone. Very happy with the purchase

    Condition

    Fair

    Purchased

    2/6/25

  • Wanda C.

    Verified

    Reviewed 4/27/25, United States.

    The phone is in pristine condition, with plenty of phone storage, and it is a great phone! This is my 3rd time purchasing my IPhones from Backmarket, and All three phones were awesome!! Why pay Full Price for a NEW iPhone, when you can get NEW condition IPhones for 1/2 the price here at Backmarket? Thank you, Backmarket, for your great product and great service!

    Condition

    Fair

    Purchased

    3/25/25

  • Krin C.

    Verified

    Reviewed 4/20/25, United States.

    Easy transfer great upgrade for me to iPhone 14 and my trade in XR was accepted I recommend backmarket for good quality and environmental protection

    Condition

    Fair

    Purchased

    4/2/25

  • Kim P.

    Verified

    Reviewed 12/17/24, United States.

    Purchased the phone about a month ago at a great price I bought the fair condition so I was expecting to see scratches and I didn’t The phone looks brand new and so far I have had any problems with it

    Condition

    Fair

    Purchased

    11/21/24