IT Replay's customer reviews

Overall rating

1,257 verified reviews

Rating details

  • Accessories

    4.4/5

  • Overall performance

    4.3/5

  • Battery

    4.4/5

  • Lens & Camera

    4.6/5

  • Appearance

    4.5/5

  • Packaging

    4.6/5

  • Shipping

    4.6/5

Reviews

  • Terence J.

    Verified

    Reviewed 10/26/25, United States.

    It looks and works like new. I had one of these through my employer for the past couple of years and I worked it hard. Earlier this month the agency updated our equipment, so it has been replaced with a new EliteBook model as the agency rolled out new equipment and updated everything to Windows 11 Enterprise with Windows 10 support ending earlier this month. However, I was in need of a quality Windows 11 capable machine for home. I figured I could score a decent example of the 840 G8 on the aftermarket, and voila! I did just that through Back Market for about 1/5 the price it cost when it was new. These things new are very expensive, and unlike my employer, I do not need the latest and greatest, just something that is still supported and works well for basic office tasks. I really like the form factor and the speakers, and believe it or not, even the 16:9 ratio screen size. Being familiar with the machine through my employer made the choice easy because I know how it works and what it can do. We also have the HP G5 docks at work, and they too work great for those desktop comforts, including dual monitor support, keyboard, mouse, power, and more, all through one Thunderbolt 4 USB-C connection to the dock. So I scored a used one on eBay for half of what they cost new and it adds those desktop comforts at home with easy connectivity and similarity to my work office set up, albeit with second-hand equipment. It makes it easy to switch out my 840 G8 with my new work laptop when I am working from home, and it simply works. The only thing I did was upgrade the RAM from 16 GB to 32 GB, as upgradability is the name of the game with this laptop. A solid choice for a great looking and performing laptop at a fraction of the cost of a new one. For those thinking about it, please keep in mind it is not a gaming laptop as it only has the integrated Intel Iris Xe graphics with 1.5 GB of VRAM. It can play some basic games but that was not the intent of the machine. Overall, I am extremely pleased with my Back Market purchase through IT Replay, the refurbisher who sold me the laptop. Great work from IT Replay on the high-quality laptop and equally impressive shipping/packaging, and great work from Back Market for the platform to make the purchase quick and easy. Thank you all!

    Condition

    Excellent

    Purchased

    10/11/25

  • Alexis M.

    Verified

    Reviewed 8/26/25, United States.

    The item was in very very good tgood condition more like extra good condition. Everything was working fine. Everything were just as I needed it to clean and nice I recommend this seller fast shipping definitely buying more items from him

    Condition

    Good

    Purchased

    8/21/25

  • Darrin K.

    Verified

    Reviewed 12/7/25, United States.

    It was perfect. I’m a Shriner and every year we go to the Navy Base and pick up 40 recruits from Boot Camp on Thanksgiving day and feed them a big dinner and set up an Internet cafe. These sailors have had zero contact for 6 weeks so the fact that we were able to purchase these iPads so they could FaceTime with their family on Thanksgiving was priceless!!! I will be purchasing another 15 for next year.

    Condition

    Excellent

    Purchased

    11/21/25

  • Leslie J.

    Verified

    Reviewed 8/3/25, United States.

    I am very pleased with my purchase. I am not a buyer of used or refurbished tech equipment. So I was pleasantly surprised with this purchase as it was in very good condition and I have not had any problems with this laptop computer.Highly recommend Black Market.

    Condition

    Excellent

    Purchased

    7/22/25

  • Aaron C.

    Verified

    Reviewed 9/11/25, United States.

    It came in less than 24 hours, before the site even updated. Haven't tested it yet but I'm sure it will work perfectly. Thanks!

    Condition

    Excellent

    Purchased

    9/10/25

  • Jon P.

    Verified

    Reviewed 9/3/25, United States.

    Delivered as described and has worked great since getting a month ago. No scratches and very clean, very happy with my experience with backmarket!

    Condition

    Excellent

    Purchased

    8/15/25

  • Dalton O.

    Verified

    Reviewed 3/24/25, United States.

    The Dell Latitude laptop came delivered in a well designed protected box and the laptop looked brand new for half the cost of what would have been a new laptop if I hadn't bought from Back Market. Thank you Back Market for making refurbished laptops easily available. This saved my dad a ton of money and works just as good as a new laptop for him. The plus side it comes with a 1yr warranty so he was less concerned of it being a used laptop once he heard its covered if he has any hardware issue arise while using it.

    Condition

    Excellent

    Purchased

    3/10/25

  • Chinonso O.

    Verified

    Reviewed 6/8/25, United States.

    Excellent laptop. I bought this laptop for my sister and she is very happy to have a brand new laptop.

    Condition

    Excellent

    Purchased

    6/5/25

  • Peter H.

    Verified

    Reviewed 4/7/25, United States.

    This is my third computer purchase from Back Market, and all of them have been absolutely painless. This HP EliteBook X360 1040 G7 looks and works like new, as have both previous computer purchases. I couldn't be happier with it. I'm still learning the nuances of the X360 touch screen/touch pad duality, but I've already cloned the 512GB SSD to upgrade to a 1TB SSD. I am a Back Market customer for life!

    Condition

    Excellent

    Purchased

    3/23/25

  • April J.

    Verified

    Reviewed 12/4/25, United States.

    I got my device quick! The quality is perfect. No dents, scratches, or imperfections to my knowledge. It runs well and the battery lasts very long. I have not noticed any overheating with prolonged use. All in all, I am a satisfied customer!

    Condition

    Excellent

    Purchased

    11/19/25