Melex's customer reviews

So far I’m happy with my purchase. I checked everything I knew to check on a refurbished iPhone, and as far as I can tell it checked out well. The only thing I was concerned with was the sound of the ring (same ring tone as my old iPhone), and the sound quality when talking with someone. Other people did not seem to think it sounded funny, so perhaps it was just me too closely comparing my old one with the new one. I tend to keep things a long time so I was pretty attached to the sound of my old iPhone 6S! There were no scratches or signs of wear at all. So I believe I am very happy with this choice. Has a 91% battery too. Thank you

I'm writing this reviewing long after having gotten the phone and after using it for around 3 months, so I can't speak (from memory) to the speed of the delivery or the customer service, but the phone came in really good condition for what I paid for and worked perfectly almost all the time. The only issue it ever gave me was that, randomly, it wouldn't let me answer in coming calls - it would immediately drop it/hang up before it connected. I could fix it by restarting the phone, so while it was annoying, once I figured out how to fix it I didn't really think about it much and it didn't happen very frequently at all. Sadly, I wouldn't even get the chance to send it in for repair or to see why it was doing that or, anything like that because it was destroyed in an accident.

An overall great experience. I hesitated to buy a previously owned phone, but the price of a new one just didn’t seem justifiable. Working with Back Market was great in all respects. The options, pricing, fast shipping, and communications throughout the entire process were more than I expected. Well done. I’ll be back.

Ordered a 'fair' condition iphone 13 and the quality far exceeded my expectations.

It arrived in excellent condition, it was easy to transfer my information from one phone to the other. It has been working great, so far so good. Love the green color, and the purchase was smooth.

The phone arrived in the condition I expected based on the description of the product on the site. I am happy with the functionality of the product. I would buy from BackMarket again in the future.

My daughter was so happy. the phone appears to have been barely used.

Audio could be better

The phone is perfect!