Customer reviews

Overall rating

28 verified reviews

Rating details

  • Overall performance

    4.5/5

  • Appearance

    4.6/5

  • Accessories

    4.3/5

  • Battery

    4.4/5

  • Lens & Camera

    4.6/5

  • Packaging

    4.7/5

  • Shipping

    4.8/5

Reviews

  • Anthony M.

    Verified

    Reviewed 3/11/22, United States.

    The phone came a day earlier than expected and was in great condition exactly what I paid for also had both factory screen protecter and no scratches I got exactly what I paid for and it came a day earlier so 5/5 for me thanks backmarket I will definitely use again.

    Condition

    Fair

    Purchased

    2/27/22

  • Collin M.

    Verified

    Reviewed 2/22/22, United States.

    I got this phone in"excellent" condition. Absolutely lives up to the name. It looks and performs like it came right out of the box. I put my sim card in, and everything worked perfectly, no issues. The phone is fast, the battery life is superb, shipping was fast, I have zero complaints. 100% 10/10. I'll be using back market for all my phone purchases from now on, and I'm telling all my friends.

    Condition

    Excellent

    Purchased

    2/10/22

  • Charles E.

    Verified

    Reviewed 12/29/21, United States.

    Renewed listed as good condition, received in like new condition. No issues in setting up, easy transfer of my data from my older Galaxy phone. Less than half the price of a new phone, excellent deal.

    Condition

    Good

    Purchased

    12/16/21

  • Angela S.

    Verified

    Reviewed 2/22/22, United States.

    My phone arrived before the date expected and was in great shape. If I had not known it was refurbished I would have assumed it was brand new.

    Condition

    Excellent

    Purchased

    2/10/22

  • Jessica I.

    Verified

    Reviewed 3/13/22, United States.

    Product came on time exactly as stated it would arrive. The phone is fully functional as I intended it to be. Great quality in like new condition. The only imperfection Ive noticed is a tiny yet long barely noticable scratch on the screen. But its only noticable in certain lighting and at a specific angle. Im very happy with this purchase! Will buy here again in future. Thanks guys for such a great experience!

    Condition

    Excellent

    Purchased

    2/24/22

  • Mallory P.

    Verified

    Reviewed 6/1/22, United States.

    The phone arrived looking and functioning like a brand new phone. No complaints! Couldn't be happier with the product

    Condition

    Excellent

    Purchased

    5/20/22

  • Rhonda k S.

    Verified

    Reviewed 11/4/21, United States.

    I'm very happy with this phone and the BackMarket service overall!! It doesn't appear to even be used. It's very much like new and has been functioning well. There was an issue with my tracking # and the seller contacted me via email to make sure I had all needed information. I'm happy with the phone and the service. I will use BackMarket again.

    Condition

    Good

    Purchased

    10/7/21

  • Debbie L.

    Verified

    Reviewed 10/8/21, United States.

    The phone came so quickly and was like brand new! Everyone at Back market and the local distributor were professional and knowledgeable. I like that I got emails notifying me of progress of my shipment, hints about what to do when it arrives, as well as the follow up communications. Excellent companies and excellent service and excellent product! Thank you!

    Condition

    Excellent

    Purchased

    9/28/21

  • Rita L.

    Verified

    Reviewed 2/18/22, United States.

    The quality is ok,but I was charged $600.00 for a phone that was $459.99, which the seller said they only charged for what the phone was priced. Back Market said the tax was $38.80. I'm still waiting to know what the $100. & something dollars was for?

    Condition

    Good

    Purchased

    12/22/21

  • Robert C.

    Verified

    Reviewed 3/31/22, United States.

    The Samsung A20 phone purchased in March 2021 is not supported by AT&T and stopped working in March 2022. A longer useful life was expected. The Samsung and Motorola phones did not work with Verizon. The Moto phone is in use and working ok.

    Condition

    Excellent

    Purchased

    3/2/22