Customer reviews

Love my new phone. I ordered and iPhone 12, the “good” quality and got what looked like brand spanking new. So glad I pulled the trigger on this. I am upgrading from an iPhone 7 which I have had since their inception. And I saved money!!!!! And well you know….. refurbished!!!! So I would highly recommend this website for refurbished phones. Oh yes and shipping was quick and seamless!

My experience with Back Market was great--my item shipped extremely quickly and was delivered right on time. I appreciate that a charger was included with my purchase, a perk that seems to be more and more rare. My phone arrived in excellent condition, as advertised, with zero cosmetic blemishes. However, outside of my experience with Back Market and O'Crack (the refurbisher), I am quite unhappy with the phone itself and will likely return it for a different model. I chose the Samsung Galaxy A52 5G as an even lower-budget alternative to the Galaxy S21 FE. After using a Google Pixel 3 for nearly 3 years, the transition to the A52 has been jarring. The A52 freezes up when transitioning out of and between apps frequently; almost as much as--if not more than--my old Pixel, which is extremely disappointing for a newer phone in like-new condition. The camera also leaves MUCH to be desired. The A52's camera handles pictures outdoors in bright daylight well, and I'm also impressed with the front-facing camera in these conditions. However, in all other conditions, the A52 takes grainy photos with blown-out details even in relatively bright indoor conditions. The Pixel 3's photos looked ama...

Purchased a Samsung Galaxy S9 to replace my wife's phone that was stolen. The phone was in like new condition and it is hard to believe it is a reconditioned phone. I am really impressed by the communication from BlackMarket as I was kept informed about my purchase from the time I placed the order until it was delivered. They even contacted me after I received the phone to make sure that everything was fine with my purchase. I plan to use them when I update my phone as they exceeded my expectations on the product delivered and the service I received.

Phone came exactly as advertised. Flawless transaction!

I purchased an "Excellent" condition Samsung A52 5G 128GB phone from BackMarket and I couldn't be more pleased. This was birthday gift for my mother. I placed my order on a Saturday and received it by that Wednesday. Perfect timing. It also came with the fast charging charger. My next purchase will be an iMAC. This company is awesome!

Very good price for a great phone. Lasted me a long time and only reason I no longer have it is because I dropped it and broke it beyond repair. But it lasted me a long time and would definitely recommend it to all.

So far, I'm extremely happy with my new A52 5G. It's a little bigger than my S8 but I like that. It arrived in perfect condition. The images are clear and sharp, the volume is much better than my old S8 and the battery life is exceptional. I'm not one to be on my phone all day or using it for work and it has a lot of features that I probably won't even use but so far I'm loving it!

The phone might as well been listed as brand new. There's not a mark on it that I can find. Shipping was almost as fast as Amazon Prime! Highly recommend that if you're thinking about buying from Back Market, don't hesitate, place your order!

I am very happy with my Galaxy S galaxy S21 ultra and I will definitely tell my friends and family about the service that I received from back market and yes I will promote your business as much as I can I've already started thank you for everything customer service & The quality of product is through the roof....😊

I too was apprehensive about buying a refurbished phone on line. I ordered an iphone 8plus in mint condition and i coùldn't have gone to an Apple store and picked one off the shelf in any better condition. I did have an issue with the phone though, a row of apps wouldn't respond when touched but they made everyhing right. This seems to be a very reputable company and you can't go wrong dealing with them.