Customer reviews

iPhone is in excellent cosmetic condition. Have used it for a few weeks now and everything seems fully operational. The criticism I have is that instead of the guaranteed "at least 85% battery capacity" this one arrived with 84%. Close enough, but still...

My issue is with quality control alone. I received my refurbished phone and began to use it. Within a day or so I noticed the battery life was terrible. I looked at the max battery capacity and it showed to only be 78%. Back market is making it right but their standards of 80% max battery life being ok for a refurbished phone seems like a very low bar to me.

I have spent all day and hours last night working on trying to get this phone to work. Finally learned it has a corrupt firmware file, so it can not update to a recent version and more issues. Tried working with the sellers but didn't get anywhere. They recommended I work with Apple on it. But it's a hardware issue and I don't have more hours to wait on hold with Apple. Very disappointed.

The phone looked like new and even more impressive was the customer service. Ed from P4A was extremely responsive to our questions and very helpful. Will continue to buy from this seller for all future devices with 100% peace of mind knowing the quality of the products will be excellent and if there are any questions, Ed and his team will be there to support us.

Hello Back Market, I would like to get in a conversation with Back Market customer service about my purchasing experience over the last three devices. How do I converse regarding an issue that spans three different sellers? I don't need help with the specific phone that I have, I need help with the buying process, irregardless of the seller. Up to this point my conversation has been isolated to the seller and addressing the device issue and return, however, I need to discuss unresolved issues from the purchase of a device Order no. 3608519 which occurred in Nov 2022 and I have since made transactions for two additional devices from different sellers and had issues with each device and had to return. The first phone I purchased was in good condition. Because of the camera issue the next two phones purchase were supposed to be in excellent technical and physical condition. The actual phone and purchase was okay. The camera had an issue that I was returning for repair. That is when this ordeal started. I was given a credit to purchase another phone because it was said that the phone I returned was damaged in shipping. That was also not the problem. I ordered another phone, the pho...

Very happy about the time frame I received phone! I love the phone, no scratches or dings, it’s like brand new. It even came with a charge! I have only great things to say about this iPhone 8. It’s truly what I was looking for. Thank y

Very happy with the service

Ok.... I absolutely love the way your company "Connects" with customers! The responses, the emails are warm and fuzzy, clever, affirming, and feel personal... So great job on customer feel-good approach!! This new phone is very disappointing. I have sent a note to the refurbisher as directed. the phone "rocks" in my hands when I press the bottom command button.... I have to press some of the directive buttons very hard or more than once to get them to wake up and move.... This phone is a sleepy phone... this morning I pressed and pressed on a text button and it never did wake up.... So, I would like to get another phone but I need a phone to use at the same time, so I'm in a fix.... So, there you go.... It did have issues before I dropped it... :)

Very satisfied purchase.

Works fine! AT&T Works for me.