Customer reviews

I read the reviews and decided to give Blackmarket a try. I ordered an iPhone 8 that was refurbished and considered in excellent condition. It came in a very well designed and packaged box they included a charger and a screen protector plus a Sim card Needle.

I'm extremely happy with my phone, quality of customer service and delivery of Back Market! My iPhone arrived in excellent condition, no visible signs of any scratches or wear. Setup with my provider was easy, just swapped the sim card and it worked immediately. Their prices are very competitive and a great value. Back Market and their refurbisher partners have exceeded my expectations with their top notch customer service. Their frequent, clear email updates, attention to detail and positive attitudes are benchmark customer service material! I had to return a phone due to my own mistake of ordering the wrong model and the process could not have been easier. I just had to refuse the order and it was returned no charge. And if it could not be refused, they even offered to send me a prepaid shipping label at no cost to me! Bottom line, buy your renewed phones from Back Market. You will not be disappointed!

I was wary of buying a refurbished product, but it arrived in near mint condition with 94% battery capacity. After a simple SIM card swap, it was up and running in just a few minutes. The seller also threw in a free case and screen protector which is just great service.

I normally don't write reviews, but the experience of purchasing from BackMarket was such a pleasure I wanted to give kudos. The iPhone 8 is, as advertised, in excellent condition. It came beautifully packaged with a SIM card tool and a screen protector enclosed. Buying online was easy, and I was kept up to date on the status of my purchase with a series of witty emails that made me smile. I even shared a few of the status updates with my husband who is CIO of an international company as an example of how all companies should communicate with their customers. Although it took a little longer to get the phone than if I had ordered directly from Apple, I was kept fully informed of where it was at all times. I was so pleasantly surprised with my experience that I would definitely order from BackMarket again and will recommend BackMarket to my friends. Great job!

This was the greatest online experience in ages. Thanks Back Market for getting these wonderful devices into our hands. I opted for the "Excellent" condition and it was as claimed. Not a scratch or mark on it. It was an upgrade for my husband who loved his first gen SE phone and it was time to move on. This sweet little device is perfect and a smoking value. Delivery was prompt (whew, birthday gift) and it all came together just right. Cannot thank you enough. I have been singing your praises to friends and family! Thanks again!! Ann Luark

The phone was very well packaged and looks great on the outside. The battery health was at 100% which I really appreciate. Battery drains faster than my old iPhone 6, but maybe that’s the operating software/new technology. Otherwise, so far, so good. Thank you

I bought it for my 16 yr old daughter and she loves it. The condition was as advertised. It is in such amazing shape not a scratch on it. I also love they sent a screen protector with it. Definetly worth the money.

Pretty good. no problems.

My almost-new iphone SE 2020 is great. I've had it for 3 weeks ow and am very happy with my purchase. The folks at Back Market were extremely helpful with all my questions and needs. I highly recommend the company. The focus on reuse and lowering tech consumption is a real plus for me. I always try to buy used tech, and knowing it will be good quality is wonderful. And I like their fun notes...

I honestly love it, the best phone I've ever had. There were only minor things that I wish were different. I had bought it in white, and it came in black. The facial recognition does not work either and the back camera does not do portrait mode at all. I have had it for over a year now and whenever you zoom in, the camera is shaky. Aside from that, everything works perfectly fine. I do love the phone in spite of its issues, battery health is still at a 100% now.