Synergy Smart Phones Corp's customer reviews

I was in the market for a new phone and was very seriously considering taking out one of those "loans" from Smart Pay so I could purchase a decent phone. That was until my coworker told me about Backmarket.com! I was very hesitant at first about ordering a refurbished phone but once I did some research, I decided to take a chance and I ordered the Samsung Galaxy S21 5G 128GB in Phantom Violet, "Good Condition". My new phone arrived this morning and OMG - I am absolutely BLOWN away!!! It looks fantastic! There are hardly ANY visible scratches except for one small one on the front (the back looks flawless), it was extremely easy to transfer over from my old phone, delivery was super quick, and I just simply cannot express how HAPPY I am with my purchase! I am beyond grateful to have found Backmarket.com! I will update/write another review in about 1-2 weeks once I have had a chance to REALLY see what this phone is all about. But like I said, at first glance, I AM ECSTATIC! Thank you, Backmarket!!!

I love this phone. I purchased this model mainly for the camera, however, I am discovering lots of other great features. This is my third refurbished phone purchase from Back Market. I wouldn't go anywhere else. Purchase and delivery was seamless! Thank you!

I couldn’t be more pleased with my refurbished SE 3 iPhone. It came in great condition and ready to be ported as soon as I opened the box. No owners manual but I didn’t expect one. The “tool” for the SIM card was a paper clip. Personally, I’m more fond of a toothpick for my sim removal but it was good enough. My battery life is 86%. It was guaranteed at 80%. I expected more scratches but the screen and body are great. I didn’t know anything about back market so I read the reviews and took a chance. I very happy I did.

Great service, excellent communication (multiple messages letting me know the phone was ordered, shipped, delivered). Phone purchased was as described.

Awesome! This was my first backmarket purchase. I bought this in good condition and I'm super shocked in how great of condition it's in! Works great, only minor scratches that my phone case will cover up.

Everything was great, as usual. Almost decided to return item because I didn't expect it to be so small but...decided to keep it and give it a try. Thanks BackMarket for your great service, products and general awesomeness. L from H-town

The phone is just as described. All functions of the phone wor, there is just a minor discoloration on the camera back, which is in line with their "Good" description. Thank you Back Market for giving the public a chance to own quality devices at realistic prices.

It was delivered quickly, and it looks like a new phone. I love the color (Phantom Violet) and the smaller size. Unfortunately, I lost it on a trip with my husband before I'd had it two weeks! This after the first phones (a Note20 Ultra 5G) screen went out and never worked again. Had it about three or four months. This is not my year for phones!

Overall, a good experience. Con - Had to return phone. The phone was not charging properly. On the second day of use, an error message started appearing saying the phone's temperature was "too low" for the phone to charge. But the ambient temp was 75F or warmer. Pros - I received an immediate refund after the seller examined the returned phone. Plus, the phone was as advertised, or better, putting aside the charging issue.