Customer reviews

So I was a little skeptical about ordering a refurbished phone but eventually went through with it, the phone works great and looks great, I ordered it in good condition and there were a few scratches on the corners that were fairly visible which I don't have a problem with, some people said they ordered in in good condition as well and theirs came in flawless. I personally love it and for anyone reading this, it is worth it if you're skeptical about ordering from here, I will most definitely order from here again!

Delivery was quick and easy. The phone looks great besides a few scratches and screen being a bit wonky. iPhone alerted that its not an actual part. However, for a refurbished phone it is pretty good!

First, what I ordered, Galaxy S23 is exactly as described. The appearance and condition of the phone is practically brand new. There are a few hairline scratch marks in the glass screen but nothing that interferes with the operation. I have the phone in a case and a screen protector, anyway. Secondly, the response time is quick when uploading/downloading photos and documents. It is also quick when searching the internet. The size is a bit smaller than the Galaxy S20+ I own but perfect fit in my hand. I would say more manageable and weighed better, too. This is a replacement because the S20+ is a very delicate phone. It's all glass with a thin aluminum frame. I had it in a very secure case and both back and front glass cracked easily. Anyway, the S23 has the Snapdragon 8 Gen 2 processor, which is faster than the S20+. The only draw back the S23 doesn't have a sd card slot, as most newer phones don't. Hopefully, Samsung will honor their word providing UI and security patch updates through 2027. In my opinion, buying a pre-owned phone that is in good working condition is the way to go. Keeps cost down and less waste going in the ground or finding way in the waterways. I would definite...

Quality described as "very good" but I'd actually describe it as excellent. Battery health is showing 100%, meaning it's likely a replacement. That's great in my book. No visible scratches or imperfections on the device. The only thing that was odd was the box it shipped in was for a 64gb iPhone 12 while the device itself was a 128gb. Not a huge deal though and my son didn't even notice when opening it for his birthday. Very happy customer here.

My experience with Back Market was a real pleasure. Melek helped me through the whole process with ordering and problems with my credit card. He also found me a back-up refurbisher when the one I wanted to order from was out of stock on the phone I wanted. I'd recommend Back Market to everyone who wanted to order any electronics.

I received the phone on Aug 1st, went to my phone carrier on Aug 2nd and had everything transfered from my phone. It appeared to be working well and I'm noticing subtle things like when I listen on rumble to podcasts and it stops suddendly and goes black. Then I have to go back and restart it. This has happened several times. My husband has an IPhone 14 and doesn't have the same problem. I don't think I should be having this problem with a newly refurbished phone only a few weeks old. I would have been content with 128GB but you didn't offer it in the IPhone 11. What can be done at this point? Can I get a new reburbished phone or even change phone choices at this point? I look forward to hearing from you soon. Susan

The experience for a first time was very good! I was a bit nervous as anyone would be about refurbished stuff but you can tell it’s handled with care. The package was well handled and delivered quickly just on time for the day it was a present for! Very happy about my first experience with back market.

Other than a small scratch on the screen that is not at visible while using the phone, this phone is functioning well. The battery life arrived at 100% which was a worry I had in purchasing a refurbished phone. I’m very happy with the purchase and saving $200.

I needed a phone with more storage and I’ve never purchased any used phones before. This phone arrived practically new for nearly half the price of an actual new one of the same model. No scratches or blemishes visible and everything is working fantastic so far. Battery health is at 100% and I’m hoping it would last for a while. And the one year warranty makes me feel better about purchasing a refurbished phone.