Overall performance
1.8/5
Appearance
1.8/5
Packaging
1.8/5
Shipping
1/5
Reviewed 9/8/22, United States.
Never received Kwikset lock. I contacted seller "USA Garden Shop" three times and never got a response. I made a previous purchase from USA Garden Shop, and did not receive that lock either, or any response to my emails. BackMarket contacted USA Garden Shop, and also did not receive a response, so I received a refund. In my opinion, USA Garden Shop should be removed as a seller on BackMarket.
Condition
Excellent
Purchased
8/11/22
Reviewed 2/10/22, United States.
Item arrived after three weeks. Never received a delivery communication. Submitted a complain through Back Market, no assistance at all. Item arrived a few days latter in pretty bad shape. Missing screws, no battery pack, keys will not open lock, big scratch. 100% Useless. File a complaint with Paypal and within days I received a refund. Please block this seller from your site. It gives you bad reputation.
Condition
Excellent
Purchased
1/13/22
Reviewed 9/11/22, United States.
I never received the Kwickset door lock from USA Garden Shop. I contacted seller twice, but I received no response. According to the tracking number, package was never even given to the shipper.
Condition
Excellent
Purchased
7/29/22
Reviewed 7/21/22, United States.
Never received it and after weeks received refund. Still don't know why I didn't receive it because they are still online to buy it!
Condition
Excellent
Purchased
6/24/22
Reviewed 12/9/21, United States.
Did not get what I ordered. On top of it - Backkmarket charges a separate fees for QA ? That is a joke since the QA did not figure out what is in the order v/s what is in the box. Hard Pass!
Condition
Excellent
Purchased
11/30/21