's customer reviews

Overall rating

49 verified reviews

Rating details

  • Overall performance

    4/5

  • Appearance

    4.2/5

  • Accessories

    4.3/5

  • Battery

    4.3/5

  • Lens & Camera

    4.4/5

  • Packaging

    4.4/5

  • Shipping

    4.3/5

Reviews

  • Kay M.

    Verified

    Reviewed 4/21/24, United States.

    Got my husband an android smart phone a few years back. I had an iphone. Was disappointed in the number of incompatibilites there were between our phones, so I got him a phone just like mine, an iPhone XR. I love it. He isn't a techie, but at least I can help him out when he gets lost or hits a wrong icon.

    Condition

    Fair

    Purchased

    4/5/24

  • Janet W.

    Verified

    Reviewed 1/8/24, United States.

    I have brought a few iPhones over the past few years and I have never had any problems. The prices are awesome and I have had great experience when trading in my old equipment. The delivery service is always on time.

    Condition

    Fair

    Purchased

    12/24/23

  • Heath W.

    Verified

    Reviewed 12/11/23, United States.

    Great phone and fairly priced. Perfect for one of my family members. I am a repeat customer and always come here to see what kind of deals I can get. So far I have purchased at least six or more items from here with no disappointment EVER.

    Condition

    Fair

    Purchased

    11/23/23

  • Tejavardhan K.

    Verified

    Reviewed 4/24/24, United States.

    This is my second phone I ordered. From the website forst phone was fine and everything was good but this one has way more scratches at the edges and thw back glass also but I did not have time to return or replace it, I had to use it as it is.

    Condition

    Fair

    Purchased

    4/5/24

  • Jacob R.

    Verified

    Reviewed 5/1/24, United States.

    The "Very Good" condition was an understatement. It looks and performs like "New"

    Condition

    Excellent

    Purchased

    4/8/24

  • Brittany Y.

    Verified

    Reviewed 1/27/22, United States.

    Works good, Had a few very light marks, but only noticeable because I was looking. Definitely better than paying to replace a screen for an S10, and pretty easy/fast. Arrived a day earlier than expected as well! Battery life seems good on it, was able to put the sim card in ( had to go to tmobile for a new one actually but that was a sim thing, not the phone itself) ALSO It came with a Samsung charger cord/brick, which always seem to work better then chargers at the store!!

    Condition

    Excellent

    Purchased

    1/14/22

  • Ronald M.

    Verified

    Reviewed 7/2/22, United States.

    Was not kept informed of shipping, but when it was shipped it was shipped by DSL and arrived quickly, Item I received was much better than i thought it would be, perfect condition and I could not be happier with product, I would recommend the retailer to any person in the future very happy customer.

    Condition

    Excellent

    Purchased

    6/9/22

  • Jonathan M.

    Verified

    Reviewed 3/13/22, United States.

    I love my phone. I had the same model once before so I knew what to expect. What I love most about Backmarket is the excellent customer service!! Greg makes the entire process just fun. I love the follow-up. He makes sure his customers are happy. I am a happy cutomer.

    Condition

    Excellent

    Purchased

    3/2/22

  • Faith H.

    Verified

    Reviewed 1/31/22, United States.

    Personally I really love my phone. I'm excited to receive it back. The seller I received my phone from said that they'd fix the damage done to my phone for free to which I greatly appreciated as I paid extra for just the color alone. So far I've had an amazing experience with them and am looking forward to receiving my phone back.

    Condition

    Excellent

    Purchased

    1/9/22

  • Tremayne M.

    Verified

    Reviewed 12/10/23, United States.

    I'm very happy with the purchase. Phone arrived as advertised.

    Condition

    Good

    Purchased

    11/26/23