Customer reviews for all refurbished items

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Overall rating

413,191 verified reviews

Reviews

  • Jazmin D.

    Verified purchase

    Reviewed 3/27/26, United States.

    I got my macbook about a month ago. I got it in good condition with 16GB RAM and SSD 512GB. It arrived quickly and well protected. No scratches or dents, and no problems with it. I definitely recommend!

    Condition

    Good

    Purchased

    2/14/26

  • Michael W.

    Verified purchase

    Reviewed 3/22/26, United States.

    This was exactly what we were looking for. My wife needed a “new” iPhone, but we aren’t the type to get the newest $1,000+, and even Apple refurbished are still around that price. We’re very thankful to have found Back Market. The iPhone 15 Pro was in excellent condition (I genuinely couldn’t tell that it was “used”), and the shipping was incredible fast. This will probably be our go-to place for all future phone purchases.

    Condition

    Excellent

    Purchased

    3/12/26

  • Asia P.

    Verified purchase

    Reviewed 3/21/26, United States.

    Y’all first of all it came fast AND I didn’t even have to pay for fast shipping 😭 ordered on the 18th and got it on the 21st! No issues with the phone either, the battery health at 100% and everything.

    Condition

    Excellent

    Purchased

    3/19/26

  • Derek j. L.

    Verified purchase

    Reviewed 3/20/26, United States.

    After ordering a similarly advertised iMac on Amazon, I chose to go to Back Market. The other refurbished iMac was wrapped in bubble wrap and came with non-Apple accessories (keyboard, mouse, etc.). I was disappointed immediately, but that disappointment turned to frustration when the iMac did not even power up. After returning that unit, I went to iMac and received a like-new pre-packaged iMac with all of the same bells and whistles you expect from an Apple product. It was as close to getting a brand new iMac as I possibly imagine.

    Condition

    Excellent

    Purchased

    2/14/26

  • Ruby T.

    Verified purchase

    Reviewed 3/16/26, United States.

    This seller is fantastic!!! The phone came in with no scratches or dents as described, 91% battery health, and the fastest shipping possible. I love this phone so much I’m glad i trusted this company and the seller!

    Condition

    Premium

    Purchased

    3/12/26

  • Rianna B.

    Verified purchase

    Reviewed 3/16/26, United States.

    It is going greatttt!!! I have been using it for about three weeks maybe less. It came with a battery health at 100%. Everything was exactly what I payed for no scratches no dents nothing. If I am going to upgrade again I will be buying from this seller.

    Condition

    Excellent

    Purchased

    2/24/26

  • Aleksandr B.

    Verified purchase

    Reviewed 3/7/26, United States.

    I didn’t expect to receive a laptop of such high quality, especially with 32GB of RAM. Initially, it arrived without a charger, but this issue was resolved when I received a charger later. Wonderful laptop capable of everything even now.

    Condition

    Good

    Purchased

    2/20/26

  • Myleik M.

    Verified purchase

    Reviewed 3/1/26, United States.

    I was definitely skeptical about the app at first but I tried it and it worked smoothly and perfectly and the phone came in 2 days. If yall really do want a phone thats really good condition, buy one of these phones from back market.

    Condition

    Fair

    Purchased

    2/19/26

  • Andy M.

    Verified purchase

    Reviewed 3/1/26, United States.

    The new-to-me phone got here in a jiffy. I took it to VZ to set up with my existing number. No glitches, but the camera is better than my Pixel 7a's. It's a little larger (1/4" more in length and width). I get 2+ days from a charge. The few dings on the metal surrounding the lenses are masked by the case I got for it. The screen protector self-attached. I think it's a great upgrade and a steal at that.

    Condition

    Good

    Purchased

    2/19/26

  • Muktar S.

    Verified purchase

    Reviewed 3/1/26, United States.

    I will always come back to Backmarket. In fact I have been convincing my friends to start using it. I got my laptop in perfect condition. It works perfectly, no issues. Even though I choose fair, what I got had no dent, no sign of usage at all, no scratches, I was really surprised. Thank you Back Market. You are the best

    Condition

    Fair

    Purchased

    2/19/26