Customer reviews for all refurbished items

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Overall rating

413,321 verified reviews

Reviews

  • Wayne B.

    Verified purchase

    Reviewed 2/11/26, United States.

    The phone came just 3 days after I ordered it, amazing shipping. It looks in brand new condition and like it just came from the Samsung factory. Works perfect and looks beautiful. I love it!

    Condition

    Premium

    Purchased

    1/29/26

  • Daniel R.

    Verified purchase

    Reviewed 2/11/26, United States.

    Two weeks in, not a single issue. Ordered an excellent condition zfold 4. Started right up, and has worked perfectly since day one. 100 percent chance I'll never buy a brand new phone again. Back Market refurbished is truly the only to go. My one tiny gripe is that it didn't ship with a sim card removal tool.

    Condition

    Excellent

    Purchased

    1/28/26

  • Chintan P.

    Verified purchase

    Reviewed 2/11/26, United States.

    The phone was in great condition. It is working perfectly (so far). I was hesitant to buy a refurbished unit, but I took a leap of faith, and it turned out very well. Would 100% buy from this seller again.

    Condition

    Fair

    Purchased

    1/26/26

  • Vivianna P.

    Verified purchase

    Reviewed 2/11/26, United States.

    My new Apple Watch is perfect! It’s in great condition and honestly feels like I purchased a brand new watch.

    Condition

    Fair

    Purchased

    1/26/26

  • Doris R.

    Verified purchase

    Reviewed 2/9/26, United States.

    I picked fair condition since it was the cheapest option for my child. It literally looks like new! We love it! Only a slight smudge (not scratch) on the screen that is barely noticeable. It works good so far! Let’s hope it lasts with no issues! Thank you!

    Condition

    Fair

    Purchased

    1/29/26

  • Justin S.

    Verified purchase

    Reviewed 2/9/26, United States.

    Everything went exactly as I hoped. Buying an iPad from Back Market was just as easy as buying from Apple. Packaging was like new, iPad was like new, setting it up was as if it were new. Great experience.

    Condition

    Premium

    Purchased

    1/27/26

  • Alyssa M.

    Verified purchase

    Reviewed 2/8/26, United States.

    The delivery process was a little frustrating, but not the worst. The product itself came brand new basically! there were small things that i noticed that lets you know the phone was refurbished but very minor. will definitely order again in the future!!

    Condition

    Excellent

    Purchased

    1/27/26

  • Divyen P.

    Verified purchase

    Reviewed 2/4/26, United States.

    I couldn't be happier with my purchase! The performance is stellar, and it runs so smoothly. It's clear that every detail was taken care of before sending it my way. The battery life is impressive, making it perfect for my on-the-go lifestyle. I did a lot of research before choosing Back Market, and I'm so glad I did. Their customer service team was incredibly helpful, answering all my questions promptly. I highly recommend them to anyone looking for high-quality refurbished tech at unbeatable prices. I’ll definitely be back for more!

    Condition

    Fair

    Purchased

    1/18/26

  • Judy H.

    Verified purchase

    Reviewed 1/25/26, United States.

    Purchased a reconditioned Samsung phone from Back Market after reading positive endorsement by consumer advocate Clark Howard. I was delighted with the shopping/fulfillment experience. Phone arrived on time and works like new. No suggestions for improvement.

    Condition

    Excellent

    Purchased

    1/10/26

  • Luis G.

    Verified purchase

    Reviewed 1/22/26, United States.

    These earbuds are in outstanding condition and I would highly recommend in going for refurbished from Backmarket than any other site, they’re shipping is fast and I believe I made an investment, the earbuds themselves are a 7/10, they may of not fitted my preferences but I think Apple tried their best, the sound quality is a 8/10 and compared to other earbuds they do stand out

    Condition

    Good

    Purchased

    1/3/26