My experience with Back Market has been pretty good. They delivered my products in a timely manor with minimal issues. The only thing that bothered me was that I ordred a phone & case together & they were delivered on different days. A little annoying but not a major issue. The phone itself looked great. Unfotunately, it seems to have an issue getting loud enough in the non-speaker mode. Even in settings it's not possible to increase the volumn to an acceptable range w/o going to speaker. Note I must make is the phone is a refurbished phone. Soooo??? The only accessory, was the case which I really like. However, I made the mistake of assuming it came with a screen shield & it did not. Personally, I think this is shortsided on the production side. If your buying a "protective case" wouldn't there be something to protect the screen??? To be fair, it was short sided on me because nowhere in the product description did it show there was a screen protecter. All in all, the XR is a great phone for the money & Back Market did a good job providing it.

product works and is fully unlocked which I love. It was a tiny scratch on the screen but it is refurbished. Shipping was fast i just hate dealing with fedex. Package arrived one day late. Phone battery is on 100% which i’m super satisfied with! Will order from here again

This is my fourth refurbished purchase through Back Market. I purchased two iPhone 8's, then an iPad Air III and most recently an iPhone XR. I have been happy with all the purchases and service. Lately however, I have been getting Ads from competing companies with considerably lower prices, like $100 less for a comparable iPhone XR. For my next purchase, I may do a bit of comparison shopping. Still I've been very happy with Back Market and should maybe just pay a bit more and stick with them. Later, my iPhone XR continues to work well but I've seen offers from others for $100 while I paid $300

The phone was in excellent condition and delivery was fast! The device was as promised. Thanks so much!

Im very pleased with my iPhone xr its the third one since my car accident on my last birthday in wich my iPhone was destroyed bought 2 since then and was taken for money because they both needed new batteries but back market was straight up awesome with what they sent me thank you im very pleased with my iPhone sincerely s.Anderson

Fast delivery! The iPhone XR looks good , works great and the best is it has a new battery installed! This is our 5th refurbished BackMarket product we purchased in the last 3 years and all went well. (iMacs, MacBooks and iPhones)