My experience with Back Market has been pretty good. They delivered my products in a timely manor with minimal issues. The only thing that bothered me was that I ordred a phone & case together & they were delivered on different days. A little annoying but not a major issue. The phone itself looked great. Unfotunately, it seems to have an issue getting loud enough in the non-speaker mode. Even in settings it's not possible to increase the volumn to an acceptable range w/o going to speaker. Note I must make is the phone is a refurbished phone. Soooo??? The only accessory, was the case which I really like. However, I made the mistake of assuming it came with a screen shield & it did not. Personally, I think this is shortsided on the production side. If your buying a "protective case" wouldn't there be something to protect the screen??? To be fair, it was short sided on me because nowhere in the product description did it show there was a screen protecter. All in all, the XR is a great phone for the money & Back Market did a good job providing it.

Fast delivery! The iPhone XR looks good , works great and the best is it has a new battery installed! This is our 5th refurbished BackMarket product we purchased in the last 3 years and all went well. (iMacs, MacBooks and iPhones)

I bought an iPhone XR 128 GB on good condition the phone is good everything is working perfectly the only problem is the battery, I only used it for few days from the day of purchase but the battery health went from 96% to 78% within just a space of 4 days I didn’t even use it that much so I don’t understand I have to buy a new battery by myself on top of the amount that I spent on this phone

I bought this iPhone XR just so I could have a way to FaceTime with my family and friends, and it works PERFECTLY for my needs. I didn't need the latest and greatest, and certainly didn't want to pay for it. Back Market helped me accomplish that AND leave a positive impact by helping to recycle old tech. There are a few nicks on the body, but nothing a case can't cover. The screen works and the audio is great. The only thing I wish I could've gotten was a phone with a slightly better battery health (mine is 86%). This is really only a secondary phone, so that's not even too big of a deal. I could've also just paid for a phone in even better condition, but again, this works perfect for my needs. I was so pleased with Back Market, I decided to order an iPad for my partner! Great experience and service all around.

I am very happy with this phone. And bc I feel like I got a great deal for opting for the refurbished option it makes me feel even better about it. Like I am so smart and why would I ever buy a brand new device when a company exists like back market. There is no risk bc you guys have the customer service side of things executed perfectly so I feel like the risk with buying refurbished is completely non existent. I know if anything is wrong with my item you will fix it promptly and politely. Can’t go wrong! Thanks

Good communication. Felt confident in understanding what I am to expect. Very quick and helpful emails. I got one phone that was great - one not so much I will be returning. I was so pleased with the condition of this XR phone and felt it lived up to its excellent grade. I cannot comment to function as I am gifting it. I will be purchasing another phone to replace the poor quality IP 13 and will look for this seller.