Give Back Wireless

Seller reviews, items and info

Approved seller with 4.5/5 Stars ratingTrusted on Back Market for 3 years

Based in United States

Overall rating

585 verified reviews

Rating details

  • Overall performance

    4.5/5

  • Appearance

    4.6/5

  • Accessories

    4.4/5

  • Battery

    4.4/5

  • Lens & Camera

    4.6/5

  • Packaging

    4.6/5

  • Shipping

    4.6/5

Reviews

  • John T.

    Verified

    Reviewed 5/3/24, United States.

    Purchased an iPhone 12. It was delivered within a couple days, and is in excellent condition. Even the battery health is 100%!! Wow! So glad I ordered from Give Back Wireless instead of Amazon or Apple refurbished. Phone works perfectly and was set at a very fair price. 10/10 would order again. Thank you ‘Give Back Wireless’ and ‘Back Market’!

    iPhone 12 64GB - Black - Locked AT&T

    Condition

    Good

    Purchased

    4/29/24

  • Eric A.

    Verified

    Reviewed 3/9/25, United States.

    I've been buying from BackMarket since 2022 and since that time I've bought phones, watches, and desktop computers all with mostly positive results. I say mostly positive because I once received a phone that through no fault of my own ended up shitting the bed. I never complained or did anything about it because I simply don't have the time or luxury to go through the return process and be without a phone for an extended period of time so I just lived with it. All that said... One's happiness and satisfaction on BackMarket depends entirely upon the research that you do on the seller you're thinking of buying from. If you don't do the research and just buy something based on the the attractive pricing, then you might end up very unsatisfied. You want to find a seller that's been doing business on BackMarket for at least a few years. Why? Because unbeknownst to the seller it's possible for them to have a lemon (even though the products supposedly go through a thorough inspection process). If they've been on BackMarket for a few years, that's enough time for them to sort out their process and build a good reputation despite the odd lemon or bad customer review. And speaking of customer reviews, you also want to find a seller that has AT LEAST a 4.5 Star rating and in this day and age that's starting to become a bigger and bigger ask because in the research that I've done on sellers with products I want to buy, a rating of of at least 4.5 Stars is a rare thing. Why? Could be that there's a lot of salty customers leaving bad reviews, could be that the refurbished market is getting over flooded, or it could be that BackMarket is doing a bad job vetting the sellers that they allow to sell on their platform. Remember, Backmarket itself DOES NOT sell anything, they only provide the platform for sellers all over the country to sell their products. Given that that's the case, I think they should take another look at the their vetting process because like I said, find a good seller is getting harder and harder. Buyer beware, if you don't do your due diligence and you end up unhappy, part of that is on YOU. If the product you want is being sold by a seller with 4.0 rating, move on (that's my standard at least). A seller with a 4.2 or 4.3 rating you'll probably be safe but manage your expectations. Again, my aim is find sellers with a 4.5 or more. My latest purchase? I bought a base Iphone 13 from a seller named "Give Back Wireless" and I bought it in only "good" condition. I've bought items in "excellent" condition in the past but even those came with flaws despite the alleged thorough inspections so for this phone I was okay with just "good". I was expecting scratches and flaws, I was expecting a battery hovering around +/- 85% health and I was okay with all that given the good price the phone was selling for. When the phone arrived (much quicker than the estimated arrival time), I was very pleasantly surprised to find a "like new" phone. Not a single scratch on the body or the screen. No dents, dings, or other types of whoopsies. The best part? The battery was at 100%!! Now I don't know that's because the previous owner knew how to take care of their phone and was a light user, or if the battery was replaced. And if it was replaced I wouldn't know if an OEM battery was used or not but the phone functions 100%. It updated to the latest IOS with no problem, the screen doesn't flicker or switch apps and start freaking out like the previous phone does. It all works as it should. As a small added bonus, the included Lightning cable looks to new and unused as well. Overall, I'm happy (assuming things don't go wrong). If you're in the market for a new device, definitely check out Give Back Wireless. Their 4.6 rating is (so far) well deserved and a rare thing nowadays. BackMarket? Do better vetting your sellers. A seller with a 4.5 rating shouldn't be such a hard thing to find. Sure you everything you sell has a 1 year warranty but if you go back and look at some negative reviews you'll find that when dealing with sellers and the return process, it isn't - A) all that quick B) all that convenient (requiring you to be without your device for who knows how long) C) potentially not fair to the customer if the seller messes around with the refund process. You want happy customers? You want to be the best online platform for refurbished goods? Vet your sellers and stand behind your customers. If a seller has too low a rating get rid of them. If a customer is having a hard time getting a refund from a shady seller, refund them with BackMarket funds and YOU deal with the seller directly. Just a thought. Backmarket can be a great place to find great refurbished devices as long as you do your research. For me and this latest purchase, I'm very happy! Thanks GIve Back WIreless!

    iPhone 13 128GB - Midnight - Locked AT&T

    Condition

    Good

    Purchased

    2/27/25

  • John J.

    Verified

    Reviewed 12/24/25, United States.

    The iPhone 6S I purchased arrived in great condition. This was purchased for use as a work phone, and it suits that purpose very well. The phone works as it should, and the quality is on par for the condition rating it was listed under. This is my 4th phone purchase from backmarket, and I haven't been disappointed yet in the service or quality of phone purchased.

    iPhone 6s 16GB - Space Gray - Unlocked

    Condition

    Fair

    Purchased

    12/8/25

  • Chris C.

    Verified

    Reviewed 9/28/25, United States.

    It’s great. Came in a lot better condition then I thought it would, and works great. It was a gift for my son and he loves it.

    iPad 9.7-inches (2017) 5th gen 128 GB - Wi-Fi + 4G - Space Gray

    Condition

    Fair

    Purchased

    9/13/25

  • Jade D.

    Verified

    Reviewed 9/21/25, United States.

    i guess i took a gamble buying fair, but i'm more than happy with my iPhone 14. theres only a few scratches on the screen, but it's still super fast and the battery is 100% and it's a massive upgrade from my old phone. no complains whatsoever thank you backmarket i would buy again a million times if i could

    iPhone 14 128GB - Midnight - Locked AT&T

    Condition

    Fair

    Purchased

    9/6/25

  • Stephanie D.

    Verified

    Reviewed 1/1/26, United States.

    It's hard to believe that my phone is pre-owned! It arrived the day before Christmas and it was unlocked as promised and it was super easy to transfer the info from my old TCL into my new Samsung and I was able to start using it right away. 😀 I am definitely one satisfied and happy Samsung and BackMarket customer. Thank you so much, BackMarket! S. Dial

    Galaxy S20 FE 5G 128GB - Dark Blue - Unlocked

    Condition

    Fair

    Purchased

    12/18/25

  • Brent B.

    Verified

    Reviewed 3/15/26, United States.

    Came in excellent condition. Bought 2, came with 100% battery. Returning one because I need one with Apple Intelligence but they are sooooo nice. Customer Service was perfect. Will update if need to. Absolutely will be doing purchases with this company again! 😊

    iPhone 15 128GB - Black - Locked AT&T

    Condition

    Good

    Purchased

    3/6/26

  • Lesley H.

    Verified

    Reviewed 1/18/26, United States.

    I never even unboxed the phone - I got one that was locked to Verizon when I needed an unlocked phone. I realized my mistake and contacted Back Market. They immediately started the return process, and sent me a return shipping label by email. I dropped the phone off at the UPS store, and waited. Back Market kept me updated, let me know when the phone arrived at the refurbisher, when to expect my refund. I was refunded the full purchase price included the eand xtended warranty. Back Market customer support couldn't have been more helpful or patient with my questions. So while I can't rate the phone, I can definitely give Back Market 5 stars for great service.

    iPhone SE (2022) 64GB - Midnight - Locked Verizon

    Condition

    Excellent

    Purchased

    1/2/26

  • Andre T.

    Verified

    Reviewed 5/15/24, United States.

    A few dents on the back but it’s okay since I ordered the fair condition so it was expected. But the screen was like new no scratches and it’s functioning great right now battery is great as well definitely worth it!

    iPad 10.2-inches (2021) 9th gen 64 GB - Wi-Fi + 4G - Space Gray

    Condition

    Fair

    Purchased

    5/11/24

  • Karen C.

    Verified

    Reviewed 6/11/25, United States.

    I just want to say , I was going to go a less expensive way for my young granddaughter who had just had her 4 months old tablet from Christmas break. This was the joy of my life to see her young 6 year old self , cry tears of joy and say how much she loves me her nana for giving her a ipad . She plays games on it and loves it to pieces

    iPad 9.7-inches (2017) 5th gen 32 GB - Wi-Fi + 4G - Space Gray

    Condition

    Good

    Purchased

    5/28/25

34 products