Customer reviews for all refurbished items

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Overall rating

413,191 verified reviews

Reviews

  • Ian S.

    Verified purchase

    Reviewed 3/3/26, United States.

    so far this device is basically flawless. the interior screen was impeccable and the frame is almost flawless with scuffs that i only notice while deep cleaning and looking really close and a very small minor mark on the front screen that i only see when the screen is black. very happy with even fair condition

    Condition

    Fair

    Purchased

    2/21/26

  • Tanessa B.

    Verified purchase

    Reviewed 3/3/26, United States.

    I am so happy with this purchase! The laptop looks brand new! No scratches, no signs of wear, nothing. It works beautifully and was exactly what I hoped for. I would 100% recommend Back Market and this seller. Amazing experience from start to finish! I’m beyond satisfied with my purchase. Five stars!

    Condition

    Fair

    Purchased

    1/29/26

  • Alliyah H.

    Verified purchase

    Reviewed 3/2/26, United States.

    This is by far the best experience I’ve had with ordering from Backmarket, the phone is in perfect condition. There’s a few scuffs on the sides but the screen is perfect and the battery is at 100% capacity, which I was not expecting ordering it in Fair condition. Overall I’m super happy with this phone!

    Condition

    Fair

    Purchased

    2/26/26

  • Myleik M.

    Verified purchase

    Reviewed 3/1/26, United States.

    I was definitely skeptical about the app at first but I tried it and it worked smoothly and perfectly and the phone came in 2 days. If yall really do want a phone thats really good condition, buy one of these phones from back market.

    Condition

    Fair

    Purchased

    2/19/26

  • Andy M.

    Verified purchase

    Reviewed 3/1/26, United States.

    The new-to-me phone got here in a jiffy. I took it to VZ to set up with my existing number. No glitches, but the camera is better than my Pixel 7a's. It's a little larger (1/4" more in length and width). I get 2+ days from a charge. The few dings on the metal surrounding the lenses are masked by the case I got for it. The screen protector self-attached. I think it's a great upgrade and a steal at that.

    Condition

    Good

    Purchased

    2/19/26

  • Muktar S.

    Verified purchase

    Reviewed 3/1/26, United States.

    I will always come back to Backmarket. In fact I have been convincing my friends to start using it. I got my laptop in perfect condition. It works perfectly, no issues. Even though I choose fair, what I got had no dent, no sign of usage at all, no scratches, I was really surprised. Thank you Back Market. You are the best

    Condition

    Fair

    Purchased

    2/19/26

  • Toby L.

    Verified purchase

    Reviewed 2/26/26, United States.

    I'm impressed with how quickly it was delivered – only 2 days! I chose the fair quality and even then, it looks pretty darn good. Screen looks great and there's just some scuffing on the sides of the phone. The screen protector was put on kinda funky so I'm gonna have to fix that myself, but it's not a big deal at all.

    Condition

    Fair

    Purchased

    2/24/26

  • Bonnie H.

    Verified purchase

    Reviewed 2/22/26, United States.

    The whole Back Market process was so smooth and transparent. I had plenty of options and price ranges, along with a quick delivery of the phone I choose, plus you paid postage to return my old phone. That’s a real win win win, in my book!

    Condition

    Good

    Purchased

    2/12/26

  • Tadaisha F.

    Verified purchase

    Reviewed 2/22/26, United States.

    So far so good! I’ve had it for about 2 weeks now & no issues. There were a couple scratches on the bottom but other than that, that was the only problem. It was slow at first but after updating I haven’t had any problems. Also the older models are known for overheating but I don’t have that issue at all. I recommend getting the excellent condition.

    Condition

    Excellent

    Purchased

    2/9/26

  • Kristina T.

    Verified purchase

    Reviewed 2/19/26, United States.

    Bought an excellent condition and it came in excellent, very minor scratches on the backside but it was super clean and works very well. The charger felt really cheap but still charges and comes with a stylus.

    Condition

    Excellent

    Purchased

    2/11/26