BuyRefurbished

Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for 7 years

Based in United States

Overall rating

3,252 verified reviews

Rating details

  • Accessories

    4.2/5

  • Appearance

    4.4/5

  • Battery

    4/5

  • Lens & Camera

    4.3/5

  • Overall performance

    4.1/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Emily M.

    Verified purchase

    Reviewed 11/5/25, United States.

    We are really happy with our purchase. It's exactly what we wanted and the set up was a breeze!

    Condition

    Excellent

    Purchased

    10/11/25

  • Douglas S.

    Verified purchase

    Reviewed 10/5/25, United States.

    Works great and is in perfect condition.

    Condition

    Excellent

    Purchased

    9/21/25

  • Lilli S.

    Verified purchase

    Reviewed 6/30/25, United States.

    It was bad from the start, had no way of connecting to the internet without ethernet, okay fixed that. Then a couple weeks later, suddenly it crashes and I can’t turn it back on because windows uninstalled itself from the laptop.

    Condition

    Excellent

    Purchased

    6/17/25

  • Sophia A.

    Verified purchase

    Reviewed 1/2/25, United States.

    its a very efficient laptop and it looks so new I'm honestly happy with back market I've been buying my appliances from them and each time the product comes so new and doesn't look used at all

    Condition

    Excellent

    Purchased

    11/28/24

  • Mark W.

    Verified purchase

    Reviewed 12/19/24, United States.

    I got a Lenovo Idea Pad 5 and it DOES NOT WORK, DO NOT BUY FROM THIS SELLER. ISSUE: Setting up account the computer shuts off randomly and restarts or freezes and I have to restart it. It has been an hour and I had to restart the setup process 10 times. I WISH I can attach a video so everyone can see this garbage. It is simply the Windows setup process that this thing can’t even get through without reseting or freezing. Out of the box looked great, no flaws or damage, however the performance of this computer is unusable for a “excellent” rating. I hope this seller gets banned. I will be returning this piece of shit.

    Condition

    Excellent

    Purchased

    12/7/24

  • William H.

    Verified purchase

    Reviewed 11/12/24, United States.

    It works well and I think it was in good condition. It can't run steam (game launching app) but that's my own fault for not checking specs

    Condition

    Excellent

    Purchased

    9/10/24

  • Marc D.

    Verified purchase

    Reviewed 4/11/24, United States.

    I was skeptical, but after looking into Backmarket, there seemed to be only positive reviews. My brother got a Mac at the fraction of the original price with only a broken speaker, which he does not use anyways, and I got an HP Elitebook which has been a blessing in my life at a price I could actually afford!

    Condition

    Excellent

    Purchased

    3/21/24

  • Maureen K.

    Verified purchase

    Reviewed 1/25/24, United States.

    Been using this for a few months. So far, all is good. It came in a good condition in the mail. Properly protected. Was able to set it up with no problems. I just wished it came with a pen. I am just happy my money was well spent.

    Condition

    Excellent

    Purchased

    1/2/24

  • Emily B.

    Verified purchase

    Reviewed 12/3/23, United States.

    I got this as a gift for my sister because she broke her iPad. She enjoys it a lot more because of the keyboard and has been using it very frequently. Other than a small marking on the top corner of the laptop it seems to be in pretty good shape. Satisfied with my purchase!

    Condition

    Excellent

    Purchased

    11/18/23

  • Benjamin D.

    Verified purchase

    Reviewed 10/3/23, United States.

    The laptop arrived 4 days earlier than expected and all the specs are right. There was a small amount of a sticky substance on the bottom of the laptop above the barcode which I easily wiped off with a damp tissue. The computer works perfectly and looks and works like new. I read that the original packaging included a USB-C to 3.5mm audio jack adapter but I did not receive one. I will definitely buy things off Back Market again.

    Condition

    Excellent

    Purchased

    9/29/23

527 products