Device Refresh

Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for 6 years

Based in United States

Overall rating

3,175 verified reviews

Rating details

  • Accessories

    4.4/5

  • Appearance

    4.4/5

  • Battery

    4.3/5

  • Lens & Camera

    4.5/5

  • Overall performance

    4.2/5

  • Packaging

    4.5/5

  • Shipping

    4.6/5

Reviews

  • Amanda H.

    Verified purchase

    Reviewed 8/20/23, United States.

    The laptop works great! It felt like an easy enough process to find what I was looking for, and it didn't take long for it to arrive once I made my order. I'm excited to use it for school!

    Condition

    Good

    Purchased

    8/7/23

  • Raven R.

    Verified purchase

    Reviewed 7/22/23, United States.

    I was pretty stunned to have gotten something in such great condition at this price. I plan to use my iPad for digital art, so after charging it up for the first time and downloading my painting app of choice, I got to work and it has been smooth sailing for the past two weeks. No glitches, connects and charges Apple Pencil just fine. Other connections like Wi-Fi and bluetooth headset worked great. Finally found the signs of wear and tear several uses in which are the smallest of scratches and dents on the back and sides - totally cosmetic, I was so much more focused on the flawless screen. Wholly satisfied with this purchase. Fair shipping warning - the box came broken from FedEx, like broken enough that you could stick your hand in and grab the charger, but miracle of miracles - no product damage. Also mine came with Amazon Renewed paperwork so another heads up for knowing where it may come from. That's all, thanks BackMarket!

    Condition

    Good

    Purchased

    7/15/23

  • Madeline M.

    Verified purchase

    Reviewed 6/26/23, United States.

    Bought this as a birthday present for my mother. Tiny dent at the end but I expected that. If you don’t mind small cosmetic damage or barely anything, this site is your stop!!! I am impressed at how well her MacBook works! I bought the same MacBook a year before I bought here’s from here and it still works beautifully. Honestly, don’t even waste your money buying new electronics. You will save so much money buying from here. Lots of these electronics are in great/new condition.

    Condition

    Good

    Purchased

    6/13/23

  • Mark B.

    Verified purchase

    Reviewed 4/2/26, United States.

    Great

    Condition

    Excellent

    Purchased

    3/18/26

  • Adam L.

    Verified purchase

    Reviewed 12/10/25, United States.

    Everything looks good, arrived quickly, functions properly. My daughter will be thrilled.

    Condition

    Good

    Purchased

    11/26/25

  • Chris B.

    Verified purchase

    Reviewed 10/23/25, United States.

    Sent with bad battery...not sure how it wasn't tested beforehand. This is now my third bad experiennce in a row with Back Market, and will be my last.

    Condition

    Excellent

    Purchased

    10/20/25

  • Mark R.

    Verified purchase

    Reviewed 8/15/25, United States.

    It almost looks brand new!

    Condition

    Excellent

    Purchased

    8/8/25

  • Savannah M.

    Verified purchase

    Reviewed 1/4/25, United States.

    This has been the single worst experience purchasing electronics. Do not buy from this company. Your warranty and protection plan mean absolutely nothing. I had my computer for two days, and it would only work when plugged in. Well that’s OK I thought, I bought a protection plan and I have a warranty! Their response? They will NEITHER replace nor repair my MacBook. IT’S $300 TO REPLACE THE BATTERY FROM APPLE. I’m sure as hell not putting that kind of money into something that showed up defective. The battery health is extremely poor despite only having about 100 cycles so far. So yeah, I guess I can get my money back, but then I don’t have a computer for school, and I have to just hope I can find another one that cost about the same. I bought a case, keyboard cover, signed up for a transcription course to make some extra money.. I bought a lot of expensive items in my day, not that this was especially pricey, but out of principle, I will never purchase from here again. They take no responsibility or accountability for anything, they blame it on the seller and they are very difficult to get in touch with. Apparently things are “out of their control” which, as a company that makes billions of dollars, I’m unsure as to why they can’t replace a $200 MacBook that they insured?!? Save yourself time and money, go elsewhere. The prices are great, but they’re great for a reason, because their products are not functional.

    Condition

    Good

    Purchased

    12/27/24

  • Abdulelah A.

    Verified purchase

    Reviewed 11/16/24, United States.

    Dear Customer Service Team, I hope this message finds you well. I recently ordered a MacBook with a Core i7 processor; however, I was surprised to receive a device with a Core i5 processor instead. This does not match the specifications of the product I requested. I kindly ask that you address this issue by either sending me the correct MacBook with the Core i7 specifications as ordered or compensating me for the price difference. Please let me know how you would like to proceed. I look forward to your prompt response to resolve this matter. Thank you for your attention and assistance. Best regards, Abdulelah Order : 008563843 My number: 4637012010

    Condition

    Good

    Purchased

    10/27/24

  • Chop S.

    Verified purchase

    Reviewed 6/28/24, United States.

    Charger didn't work, i plugged everything in. Came with no hinge. It said used, and in fair condition. A useless Charger and no hinge isn't fair. Chromebook works just fine aside from very minor keyboard issues. Not too bad, extremely mid.

    Condition

    Fair

    Purchased

    6/18/24

6 products