HQ Capital

Seller reviews, items and info

Approved seller with 4.2/5 Stars ratingTrusted on Back Market for 5 years

Based in United States

Overall rating

50 verified reviews

Rating details

  • Shipping

    4.5/5

  • Packaging

    4.6/5

  • Overall performance

    4.1/5

  • Appearance

    4.3/5

Reviews

  • Kevin R.

    Verified purchase

    Reviewed 5/27/26, United States.

    Excellent service. It arrived neatly packaged and computer was clean, and in excellent condition just as advertised.

    Condition

    Excellent

    Purchased

    5/11/26

  • Sandy S.

    Verified purchase

    Reviewed 6/3/26, United States.

    As usual, high-quality refurbished devices with amazing return policy & warranties! No complaints ever.

    Condition

    Excellent

    Purchased

    5/20/26

  • Yusuf D.

    Verified purchase

    Reviewed 5/16/26, United States.

    The laptop physically is fine, there were several issues with improperly installed drivers, out of the box I was not able to connect to Ethernet or WiFi….. which is a massive issue. I am a hobby guy with computers so I knew how to fix the issue. However, I would seriously ask these people to take a second look before they ship out a laptop to someone less tech savvy

    Condition

    Excellent

    Purchased

    5/14/26

  • Chris A.

    Verified purchase

    Reviewed 3/17/25, United States.

    Couldn't be happier with the purchase. Great condition, especially for the value. Received quicker than estimated shipping, and able to track the package the entire way. Back market definitely gained a repeat customer

    Condition

    Fair

    Purchased

    3/3/25

  • Carlos S.

    Verified purchase

    Reviewed 5/27/26, United States.

    Overall, I'm pleased with my semi used laptop, only has a few scratches on the outside. But it's working great and it's touchscreen works normal.

    Condition

    Excellent

    Purchased

    5/10/26

  • Corey M.

    Verified purchase

    Reviewed 3/21/25, United States.

    device arrived early and has been flawless condition everything works correctly as it should.

    Condition

    Fair

    Purchased

    3/11/25

  • Genevieve C.

    Verified purchase

    Reviewed 2/9/25, United States.

    Although the Chromebook I purchased only has one (possibly) two years of updates left it was still worth it! It is a functioning machine that my 4th grader can use for school and streaming (when I let him). Some sites seem to hide or misrepresent the year that Chromebook updates will end. While Back Market did not make that year obvious, they clearly did not misrepresent the computer model or try to hide it's manufacturing date. I appreciated that.

    Condition

    Fair

    Purchased

    1/25/25

  • Glaiza mae A.

    Verified purchase

    Reviewed 5/17/26, United States.

    I don’t. Believe it’s used. Working perfectly like brand new. Thank you!!

    Condition

    Excellent

    Purchased

    5/7/26

  • Ruben R.

    Verified purchase

    Reviewed 10/22/23, United States.

    shipping was fine! it came earlier than the expected date. the pc has this white dot on the screen which cant come off and the charger is alittle loose but thats to be expected when i chose the "fine" option. good pc 👍

    Condition

    Fair

    Purchased

    10/19/23

  • Michael R.

    Verified purchase

    Reviewed 5/27/26, United States.

    Device was listed as excellent condition when it arrived it was far from excellent condition, oticable visible scratches, keyboard was crusty with debris, screen had bad screen burn and ideally never should have shipped to a customer, back market took care of me after talking with a live agent but still a major inconvenience that the vendor tried passing that off as an excellent condition product.

    Condition

    Excellent

    Purchased

    5/12/26

14 products