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Overall performance
4.5/5
Appearance
4.6/5
Packaging
4.8/5
Shipping
4.6/5
Reviewed 3/9/26, United States.
My laptop arrived promptly and was in perfect working order when it arrived. I run Linux (CachyOS), and I had no troubles installing and setting up my machine. The keyboard has great action and is fairly quiet. It has a white backlight, which is nice. I prioritize having a number pad, which this has without being too big of a machine. The screen is clear and has good brightness adjustment. The sound quality is good for a laptop, and the video quality is good for video meetings. There doesn't seem to be any issue with echo when using the built-in mic in video meetings. Some reviews complained of overheating issues with this particular laptop (and old Dells in general), but I haven't had any issues. The track pad has a little too much resistance to clicking for my taste, and I'm a little disappointed that there are only two USB-A ports, but my last laptop was from a higher-end line, so it's a fair compromise for the price. In the attached photos, the last 3 are the only damage evident as a machine with a "Good" rating. They are all very slight scuffs to the case. Very impressed.
Condition
Good
Purchased
2/22/26
Reviewed 11/2/25, United States.
The computer was great. Well above what I thought I was going to get. The charger was a little rough. You could see the wires that went into the plug in that goes into the computer. I ordered a brand new one for $20 so no big deal.
Condition
Excellent
Purchased
10/20/25
Reviewed 9/14/25, United States.
I am OVER THE MOON my purchase. The only thing I regret is not knowing about y’all sooner. Quality refurbished laptop at a great price! I wouldn’t even know it was refurbished!
Condition
Excellent
Purchased
8/29/25
Reviewed 1/25/26, United States.
Excellent! Laptop arrived on schedule without damage. It functions perfectly, and is hard to distinguish from a brand new machine. I'm very pleased with the combination of great refurbishing quality and appropriate pricing. It's Back Market for me from now on!
Condition
Good
Purchased
1/13/26
Reviewed 1/18/26, United States.
Device arrived in excellent condition with charger and works perfectly. No issues at all. Really impressed.
Condition
Excellent
Purchased
1/5/26
Reviewed 9/15/25, United States.
Great device. Clean, no signs of use. Very fast and i had no idea it was touch screen when i purchased it. Found out by accident while cleaning the screen and i love it.
Condition
Good
Purchased
8/27/25
Reviewed 1/28/26, United States.
I like it. Though it was 3 years older than my ASUS Zen, and with fewer USB & HDMI options, it is faster, has more RAM, and is better built with a great screen I can calibrate with my external device. It is slim but very solidly built, with a nice feel to the keyboard. I definitely recommend it.
Condition
Excellent
Purchased
1/12/26
Reviewed 1/27/26, United States.
100% first class service, when I needed to accelerate my delivery time both backmarket and the supplier were very responsive, it arrived early and is in perfect condition. It was my first time ordering anything on this platform and it met all my expectations. Daisy in support was very helpful - thank you.
Condition
Fair
Purchased
1/13/26
Reviewed 1/27/26, United States.
I only just recently learned about backmarket and I couldn’t be happier. Shipping was fast, laptop came 100% as described. If anything it was better than I thought it was going to be. Price is unbeatable in my opinion.
Condition
Excellent
Purchased
1/4/26
Reviewed 12/31/25, United States.
A little delay in the shipping due to the Holiday season but it did arrive before Christmas, the laptop is perfect. An, I am completely satisfied with the condition of the laptop. Thank you, Back Market.
Condition
Excellent
Purchased
12/14/25