PHILLITECHNO LLC

Seller reviews, items and info

Approved seller with 4.1/5 Stars ratingTrusted on Back Market for 6 years

Based in United States

Overall rating

247 verified reviews

Rating details

  • Battery

    5/5

  • Lens & Camera

    5/5

  • Shipping

    4.3/5

  • Accessories

    5/5

  • Packaging

    4.4/5

  • Overall performance

    4/5

  • Appearance

    4.3/5

Reviews

  • Abe A.

    Verified purchase

    Reviewed 3/6/24, United States.

    Subject: Urgent: Disappointment Over Delayed Laptop Delivery and Lack of Response Dear Back Market Team, I am writing to express my profound disappointment regarding a recent purchase I made with your company. Last month, I bought a laptop from Back Market and opted for next-day delivery, paying an additional fee for this expedited service. Regrettably, the laptop did not arrive until seven days later, significantly impacting my work and personal commitments. I have since reached out multiple times to express my dissatisfaction with this service lapse. However, to my dismay, I have not received any form of acknowledgment, apology, or proposed resolution from your team. The lack of communication and apparent disregard for customer service is concerning and does not align with the high standards I expected from Back Market. Given the circumstances, I believe it is only fair to request a refund of the extra shipping fee I paid for next-day delivery, which was not honored. Additionally, I feel that some form of compensation, whether it be a discount or rebate on this or a future purchase, would be a reasonable gesture of goodwill and an acknowledgment of the inconvenience caused. I have always held Back Market in high regard, appreciating your commitment to quality and customer satisfaction. It is my hope that we can resolve this matter promptly and amicably, restoring my confidence in your services. I kindly ask that a member of your team reach out to me at your earliest convenience to discuss a resolution. Your attention to this issue and consideration of my request would be greatly appreciated. Thank you for your time and understanding. I look forward to your prompt response. Best regards, Abe Adewale

    Dell Latitude 5590 15-inch (2017) - Core i5-8350U - 32 GB - SSD 512 GB

    Condition

    Excellent

    Purchased

    2/21/24

  • Tom J.

    Verified purchase

    Reviewed 12/1/23, United States.

    When the laptop had not been shipped by the estimated delivery date, I asked why. The answer I was given is that it was lost by UPS. It was never scanned as being received by UPS. They didn't have another and issued me a credit. This was my third attempt to get a fully functioning laptop from Back Market. Back Market reminded me, which I didn't fully understand, that they are just a clearing house for many different sellers around the US. You are really buying from a different seller.

    Dell Latitude 5580 15-inch (2017) - Core i7-7820HQ - 16 GB - SSD 512 GB

    Condition

    Excellent

    Purchased

    11/26/23

  • Mark R.

    Verified purchase

    Reviewed 9/5/24, United States.

    Quick shipping. Product was as described. Excellent vendor.

    Dell Latitude 7470 Laptop 14-inch (2019) - Core i7-6600U - 16 GB - SSD 512 GB

    Condition

    Excellent

    Purchased

    9/2/24

  • Mohammad T.

    Verified purchase

    Reviewed 7/8/24, United States.

    It was pretty clean

    Dell Latitude 7480 14-inch (2017) - Core i5-6300U - 16 GB - SSD 256 GB

    Condition

    Excellent

    Purchased

    6/4/24

  • Rachel S.

    Verified purchase

    Reviewed 6/14/24, United States.

    Nice

    Dell Latitude 7490 14-inch (2017) - Core i5 - Gen 8 (U) - 16 GB - SSD 512 GB

    Condition

    Excellent

    Purchased

    3/22/24

  • Jennifer T.

    Verified purchase

    Reviewed 6/10/24, United States.

    Everything was fine beside the mail person dropping my package

    Dell Latitude 7490 14-inch (2017) - Core i7-8650U - 32 GB - SSD 2 TB

    Condition

    Excellent

    Purchased

    6/3/24

  • Jonnathan R.

    Verified purchase

    Reviewed 6/9/24, United States.

    it's a grate computer will continue to order from backmarket

    Dell Latitude 7490 14-inch (2017) - Core i7 - Gen 8 (U) - 32 GB - SSD 1 TB

    Condition

    Good

    Purchased

    5/29/24

  • Faith M.

    Verified purchase

    Reviewed 5/1/24, United States.

    Everything I was expecting, and that's hard to say these days.

    Dell Latitude 7470 Laptop 14-inch (2019) - Core i7-6600U - 16 GB - SSD 512 GB

    Condition

    Excellent

    Purchased

    4/15/24

  • Ravi T.

    Verified purchase

    Reviewed 3/24/24, United States.

    I loved it ❤️

    Dell Latitude 5580 15-inch (2015) - Core i7-7820HQ - 16 GB - SSD 256 GB

    Condition

    Excellent

    Purchased

    3/8/24

  • Carmen J.

    Verified purchase

    Reviewed 3/18/24, United States.

    The laptop is in excellent shape and is exactly what I need.

    Dell Latitude 7490 14-inch (2017) - Core i5 - Gen 8 (U) - 16 GB - SSD 512 GB

    Condition

    Excellent

    Purchased

    2/29/24

48 products