ThePhoneStoreCo

Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for 6 years

Based in United States

Overall rating

1,786 verified reviews

Rating details

  • Accessories

    4.3/5

  • Appearance

    4.4/5

  • Battery

    4.3/5

  • Lens & Camera

    4.5/5

  • Overall performance

    4.3/5

  • Packaging

    4.6/5

  • Shipping

    4.5/5

Reviews

  • Krystelle D.

    Verified purchase

    Reviewed 12/17/24, United States.

    The fact that the panel was not attacked was scratched right up and the controller was bitten up. Like wtf is this? Very upsetting. Never buying on here again.

    PlayStation 5 1000GB - White

    Condition

    Good

    Purchased

    11/29/24

  • Parrish H.

    Verified purchase

    Reviewed 8/6/24, United States.

    The best starter ever, have no problems at all I will be recommend this to a friend

    iPhone 11 64GB - Black - Unlocked

    Condition

    Fair

    Purchased

    11/11/21

  • Megan T.

    Verified purchase

    Reviewed 5/27/24, United States.

    WOW this was a nightmare. I'm taking a loss and done communicating with this seller. I already had been approved for a return but because my Grandma died of Cancer I wasn't able to ship it immediately. I still have the package with the return label from the seller. I contacted the seller and asked if I could still return the item. I was told no refunds are processed after 30 days. I explained I understood that but I was already approved for a return and have the label, would the return still be excepted? The seller responded,"no returns after 30 days". Yes, I understand that but what if the return was approved and I have the label... "no returns after 30 days" Yes, I understand but what about shipping an item that was already approved for a return "no returns after 30 day" OH MY GOD. I asked the same question 5 times and never got an answer to my simple but specific question, just copy and paste answers. The phone was fine but since my Grandma passed she doesn't need it, she never used it. If you want to order anything from this seller just know the communication and comprehension is worse and more maddening than NO RESPONSE.

    iPhone 11 64GB - Purple - Unlocked

    Condition

    Good

    Purchased

    3/23/24

  • Jerome C.

    Verified purchase

    Reviewed 4/17/24, United States.

    ehh it was doubled screen

    iPhone X 64GB - Space Gray - Unlocked

    Condition

    Good

    Purchased

    2/27/24

  • Richard L.

    Verified purchase

    Reviewed 3/17/24, United States.

    absolutely amazing

    Galaxy S10 128GB - Black - Unlocked

    Condition

    Fair

    Purchased

    3/3/24

  • Tom D.

    Verified purchase

    Reviewed 12/1/22, United States.

    The Note 9 is perfect. Down here in key west things are mocho expensive. Replacing the cracked screen was more than replacing with a refurbished unit. Happy happy.

    Galaxy Note9 128GB - Midnight Black - Unlocked

    Condition

    Excellent

    Purchased

    11/19/22

  • Joseph M.

    Verified purchase

    Reviewed 8/28/22, United States.

    The quality of the product was very good, I got exactly what I paid for (I bought the excellent condition). I was a little skeptical about purchasing a phone from this website. I had an excellent buying experience and I encourage anyone that is in need of a new cell phone to purchase from Back-market. I will be purchasing many more electronics in the future. P.S. I am REAL customer, NOT a paid customer :).

    iPhone XS Max 64GB - Space Gray - Unlocked

    Condition

    Excellent

    Purchased

    10/11/21

  • Joseph M.

    Verified purchase

    Reviewed 6/30/22, United States.

    Replacing my iPhone 6s because I needed more storage. I hoped the iPhone SE (2022) would be amazingly different since it has the latest gizmos along with more storage. Well, there is little difference in performance or at least not for the things I do like phone calls, messages, pictures. internet use, and play music. The battery is great. It is not a good enough reason to buy an iPhone SE (2022) though.

    iPhone SE (2022) 64GB - Starlight - Unlocked

    Condition

    Excellent

    Purchased

    6/17/22

  • Angel O.

    Verified purchase

    Reviewed 10/8/21, United States.

    I order this phone out with skepticism. I have never bought a refurbished phone before. However, I would say my experience was great, minus the 7-day shipping. The only thing I can complain about this phone is that there was a black ring around the selfie-camera lens. I don't believe this to be a feature of the Samsung Galaxy A51. However, it did not interfere with the function of the phone itself. I will be returning only because I do not like this phone in particular. We'll see how smoothly the return goes. I bought a phone in excellent condition and I do believe in met that minus the black ring.

    Galaxy A51 128GB - Black - Unlocked

    Condition

    Excellent

    Purchased

    10/1/21

  • Matthew D.

    Verified purchase

    Reviewed 9/27/21, United States.

    The front display is perfect and completely unmarked. Body imperfections are minimal and in-line with condition description. Battery life and charging dynamics seem like-new with included original-Samsung rapid charger. The delivered product far exceeds the quality standards of refurbished phones from Amaz or Adpt-a-phn at their highest ratings; more sustainable packaging.

    Galaxy S9+ 64GB - Purple - Unlocked

    Condition

    Excellent

    Purchased

    9/9/21

50 products