This was my first experience with Back Market and it did not go off without a long hitch. The phone is fine now, but I was unable to transfer info into it. A call to Back Market's customer service only led to being given a phone number to Apple Support. That rep was wonderful, but we had to spend a lot of unnecessary time to walk through getting past the voiceover feature that the refurbisher left on. What should have taken a few minutes to set up this phone ended up taking almost 3 hours to do so.

My verified reconditioned iPhone11 arrived promptly and is in excellent condition. Looks like a new phone. I've had it for a full week now and it has worked perfectly. It came with 97% battery health and holds a charge easily for more than a day despite heavy use by me. I have had other Back Market phones before and highly recommend them. Setup was easy as I paired it with my old iPhone.

Was looking for a refurbished phone for my 11 year old. Was told by a friend to check out backmarket and I am so glad I did. Delivery was amazing and phone was in amazing condition. Better than I expected. Overall very happy with my decision!

Very happy with my experience purchasing a refurbished phone for my 83 yr old father. He’s always had a trac phone and paid for minutes. This phone was affordable and easy to use. Plus I traded in a phone and got money back to help with the cost.

I love my phone. Only thing is that it came with 80% battery life which I’m not sure how good that is. But hey, it’s a refurbished phone!! What do you expect?? It’s nice tho and is working beautifully. Thank you back market I will be back to purchase more.

The purchase was super easy, shipping was fast and arrived before Christmas. Phone wasn’t pristine by any means, but being a used refurbished phone, it was in great shape. The only reason I am giving 4 stars, is when I started to set up the phone (copied from my daughters phone since it was a gift for her) there was a message that popped up that said something like “Display can’t be verified by Apple” (maybe different verbiage). It still works fine but it was repaired with non Apple parts and I really don’t care about that.my problem was that I had to read the FAQ’s to find out what it meant. If it’s in the fine print somewhere the. I must have missed it. Overall, great purchase and will most likely purchase from BackMarket in the future.