TurtleScreen

Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for 3 years

Based in United States

Overall rating

241 verified reviews

Rating details

  • Battery

    4.2/5

  • Shipping

    4.5/5

  • Lens & Camera

    4.6/5

  • Accessories

    4.1/5

  • Packaging

    4.5/5

  • Overall performance

    4.3/5

  • Appearance

    4.6/5

Reviews

  • Grace E.

    Verified purchase

    Reviewed 9/25/25, United States.

    I HIGHLY RECOMMEND THIS SELLER!!! I was gonna go with excellent but I got good because it was cheaper and honestly I’m happy I did because I basically just got myself a brand new phone for $200 cheaper then asking price. The battery health came AMAZING and the phone had NO SCRATCHED OR DENTS AT ALL.

    iPhone 15 128GB - Black - Unlocked

    Condition

    Good

    Purchased

    9/20/25

  • Reiscia M.

    Verified purchase

    Reviewed 2/16/25, United States.

    I am blown away by how phenomenal my experience has been with Back Market. I received my new phone in about 2 days, in perfect condition and it functions exactly as needed. I wanted to upgrade my previous Note20 Ultra but remembered that Samsung no longer releases models that support SD cards, so I opted for the same phone with larger internal storage capacity since I have apps that store a lot of data. I am extremely happy with my new phone, and I didn't have to sacrifice my SD card.

    Galaxy Note20 Ultra 5G 512GB - Black - Unlocked

    Condition

    Excellent

    Purchased

    2/6/25

  • Jean baptiste S.

    Verified purchase

    Reviewed 11/16/25, United States.

    Excellent Condition Battery 100% like new but used delivery very fast I liked thank you.

    iPhone 13 Pro 128GB - Silver - Unlocked

    Condition

    Excellent

    Purchased

    11/7/25

  • Alfredo S.

    Verified purchase

    Reviewed 11/14/25, United States.

    great

    Galaxy S22 5G 256GB - Black - Unlocked

    Condition

    Excellent

    Purchased

    10/25/25

  • Waldon C.

    Verified purchase

    Reviewed 10/3/25, United States.

    Back Market is great and never a problem with them, but the 3rd party seller of the phone sent me one with subpar refurbishing. The screen was generic and blocked the battery status and time at the top, the wifi cut out constantly, and the Android Auto would not connect at all. This an excellent quality purchase and have ordered a premium quality for a second try. Back Market has been great, though.

    Galaxy S23 Ultra 256GB - Black - Unlocked

    Condition

    Excellent

    Purchased

    9/24/25

  • Carolyn H.

    Verified purchase

    Reviewed 6/29/25, United States.

    I was skeptical prior to my purchase of the iPhone 13 Pro Max, but I eventually took the plunge and I have no regrets. I purchased one in excellent condition and I must say the phone looks and operate like it’s new and accepts 100% charge. The phone works great. I must also mention that the purchase process was seamless. Thank you BackMarket.

    iPhone 13 Pro Max 128GB - Graphite - Unlocked

    Condition

    Excellent

    Purchased

    6/10/25

  • Destiny E.

    Verified purchase

    Reviewed 3/17/26, United States.

    If I could give 0 stars I would, received the phone about a week after purchase and gotten a note saying the display had been replaced but that it wasn’t anything to worry about and it may just overheat for the first week or two, then I finally get the phone setup and I notice it has a significant lag whenever I try to use the touchscreen when I’m typing or even trying to click on icons, then I notice every-time I try to watch a video it lags horribly! So much to the point it will freeze and skip to the end of the video, I couldn’t even record videos without it lagging and skipping! Then I notice that it seems that the screen was burnt at the top! Then I notice battery icons, time, and Wi-Fi icon are all burnt into the top of the screen and not too long after I notice this the display completely starts going purple and sort of off colors like the lcd is going out, at this point I decide to return it hoping to receive a repair or replacement as promised in my warranty because it has become obvious the replacement screen is not compatible with the device and it would only continue to get worse. I return it and wait a week for it to get back to the seller and I wait the 3 business days I was told it would take for a response on either a repair or replacement and I end up reaching out to customer service and they tell me they cannot get in contact with the seller and I will be refunded if they do not get in contact within the next business day. I wait until Monday and still haven’t received any response or update on my order I am extremely disappointed as I’ve gotten three phones from this website before and have always recommended this website to friends and family when they are looking for a affordable device, I understand these devices are refurbished but I’ve never had so many issues before and the lack of response or quick resolution from seller is disappointing. I am currently still waiting for a response from the seller and I’ve been without a phone for going in 2 weeks now with no response or resolution.. very disappointed to say the least.

    iPhone 14 Pro 128GB - Gold - Unlocked

    Condition

    Good

    Purchased

    2/19/26

  • Roobens C.

    Verified purchase

    Reviewed 9/17/25, United States.

    Omg it was so good thanks

    iPhone 12 Pro 256GB - Graphite - Unlocked

    Condition

    Excellent

    Purchased

    9/12/25

  • Jeannie S.

    Verified purchase

    Reviewed 8/19/25, United States.

    I ordered the phone in purple. It actually turns out to be a light lavender. I found the return procedure more complicated than necessary when all I needed to do was return the unopened box. I accidentally ordered the wrong condition (“fair” instead of “excellent,) Instead , I was required to open the box, take photos, etc. before returning it. A seal could be used to ensure the box had not been opened. I discovered my error after the order was being processed so could not cancel. So far the phone is functioning well and the model fits my needs.

    iPhone 14 128GB - Purple - Unlocked

    Condition

    Excellent

    Purchased

    8/14/25

  • Tammy H.

    Verified purchase

    Reviewed 3/23/26, United States.

    I am very happy with this phone, other than the size. I was told that the 17 Pro was smaller so I ordered the 14 Pro. This is way smaller than what I am used to but this is not Back Market's fault. I was told incorrectly, so I got what I ordered.

    iPhone 14 Pro 256GB - Space Black - Unlocked

    Condition

    Excellent

    Purchased

    3/12/26

21 products